Lead Barista - FT

Barnes & Noble; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a passionate lead barista in Miami, Florida. You will enhance customer experiences by leading a team, ensuring high-quality service, and supporting cafe operations. Your role is crucial in training baristas and maintaining service standards.

Qualifications

• Solid knowledge of cafe operations.
• Ability to coach and inspire team members.

Responsibilities

• Ensure consistent, friendly service and thoughtful recommendations.
• Support the cafe manager in strategizing and analyzing team efforts.

Skills

Customer Service

Leadership

Decision-Making

Job description

Job Summary

As a lead barista, you make the customer experience exceptional by sharing your passion and enthusiasm for the Cafe with every customer interaction. You serve as a deputy to the cafe manager (CM), coaching, inspiring, and supporting an environment where baristas can grow and develop. Your leadership in the team and coaching abilities help deliver our service standards, support sales goals, and improve efficiencies. You work closely with the CM to strategize and analyze team efforts to ensure high-quality beverages and food products, creating memorable customer experiences. Your role emphasizes putting the customer first in all interactions.

What You Do

• Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, both by your example and by training baristas on delivering first-class service.

Knowledge & Experience

• Understand the cafe business and what it takes to be profitable.
• Exhibit solid knowledge of cafe operations.
• Understand and deliver excellent service standards.
• Demonstrate good decision-making skills.

Additional Details

• Auto req ID: 82599BR
• Employment Type: Full-Time
• City: Miami
• State: Florida

EEO Statement

As an Affirmative Action Employer, Barnes & Noble is committed to diversity and providing equal employment opportunity for all. Employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression, hairstyle, height, or weight, pregnancy, childbirth, or related medical conditions, reproductive health decisions, or any other characteristic protected by law. Please inform us if you require a reasonable accommodation to apply or perform your job. Contact [phone].