Lead Barista: Elevate Coffee Quality & Team Leadership

The Kroger Co.; Caldwell (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a friendly Coffee Department Associate to ensure high standards in customer service and quality coffee selection. You will assist customers with espresso beverages, manage product rotation, and support daily store operations in a fast-paced environment.

This role requires excellent communication, weekend availability, and being a certified barista, with a focus on helpful, professional customer interactions and adherence to Kroger policies and procedures.

Qualifications

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, removes out of code product.
• Holds personnel in department accountable for their job assignments and responsibilities.
• Writes department schedules, coordinating requests and bids and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Demonstrate Customer 1st Behavior when taking care of customer needs.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Must execute and adhere to all Kroger programs, policies and promotions (i.e. Customer Voice, etc.).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present one’s self professionally and demonstrate clear communication with all customer and partner interactions.

Skills

Communication skills

Weekend/holiday availability

Stress management

Barista certification

Job description

The Kroger Co. is seeking a friendly Coffee Department Associate to ensure high standards in customer service and quality coffee selection. You will assist customers with espresso beverages, manage product rotation, and support daily store operations in a fast-paced environment.

This role requires excellent communication, weekend availability, and being a certified barista, with a focus on helpful, professional customer interactions and adherence to Kroger policies and procedures.