Lead Barista: Drive Guest WOW and Team Excellence

MGM Resorts International; Nevada; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/retail/enterta

Free meals in employee dining room

Free parking

Health benefits

Development & networking opportunities

Job summary

Las Vegas-based MGM Resorts International is seeking a Lead Barista for the Starbucks at Vdara. You will lead a small team, deliver exceptional guest service, and manage daily operations to ensure a welcoming experience. The role emphasizes hospitality, product knowledge, and efficient service in a fast-paced environment.

The starting rate is $16.3932 per hour, plus tips, with opportunities to develop leadership and barista skills within a premier entertainment resort company.

Qualifications

• Must be at least 21 years old.
• High School Diploma, GED or equivalent.
• 6+ months of prior relevant experience in a coffee shop, café, or specialty coffee environment preferred.

Responsibilities

• Lead, coach, and train a shift of approximately 3-12 employees.
• Knowledgeable in product offerings, selling techniques, and service delivery for menu items.
• Resolve guest complaints within scope of authority; refer matters to management as needed.
• Process refunds and assist with operational support functions.
• Pack and complete orders according to guest preferences with necessary condiments.
• Perform opening and closing duties based on shift assignment.
• Unload warehouse deliveries and stock designated storage areas; replenish supplies.
• Maintain cleanliness, sanitation, and appearance standards throughout the work area.
• Establish par levels for daily orders and complete daily order sheets.

Education

High School Diploma / GED

Job description

Las Vegas-based MGM Resorts International is seeking a Lead Barista for the Starbucks at Vdara. You will lead a small team, deliver exceptional guest service, and manage daily operations to ensure a welcoming experience. The role emphasizes hospitality, product knowledge, and efficient service in a fast-paced environment.

The starting rate is $16.3932 per hour, plus tips, with opportunities to develop leadership and barista skills within a premier entertainment resort company.