Lead Audiovisual Technician — Onsite Training & Support

Boeing; Herndon (VA); On-site; USD 125,000 - 185,000; Full time

Job summary

Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) in Herndon, VA is seeking an Audiovisual Service Technician (Senior or Lead) to lead end-user training, troubleshooting, and support for government AV systems.

You will collaborate with AV engineers and installation teams, perform onsite maintenance, maintain documentation, and ensure SLA performance while handling high-pressure environments with senior officials.

Qualifications

• Active TS/SCI clearance and CIP required.
• 5+ years of related work experience or equivalent education.
• Willingness to travel to multiple sites with a valid driver’s license.
• Experience installing/troubleshooting AV systems (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical).

Responsibilities

• Troubleshoot, maintain, and repair AV systems to ensure high operational readiness.
• Provide meeting and event support, including setup and post-event breakdown.
• Perform preventive maintenance and daily AV checks.
• Provide technical end-user support in person or by phone.
• Maintain system documentation in Confluence, Jira, or other ticketing systems.
• Train end users on AV system usage and capabilities.
• Escalate issues to engineering and collaborate on resolutions.

Skills

Security clearance TS/SCI

Counterintelligence Polygraph (CIP)

Driver's license

AV systems experience

End-user training

Education

Formal Electronics-related education

Tools

Confluence

Jira

Job description

Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) in Herndon, VA is seeking an Audiovisual Service Technician (Senior or Lead) to lead end-user training, troubleshooting, and support for government AV systems.

You will collaborate with AV engineers and installation teams, perform onsite maintenance, maintain documentation, and ensure SLA performance while handling high-pressure environments with senior officials.