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Join a leading company as a Lead Associate in Client Management, responsible for developing relationships with clients in the healthcare benefits sector. This role requires a consultative approach and a strong understanding of the Medicare landscape. You will manage client accounts, analyze benefits data, and help clients navigate their options effectively, ensuring the delivery of exceptional service.
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Description
The Business
Benefits Delivery & Administration
Individual Marketplace Service Line
Via Benefits individual marketplace offers more than a traditional group health plan or group Medicare Advantage plan. For employers and plan sponsors the individual marketplace helps with cost trends and utilization spikes, liability reduction and reduced administrative burden. Our Via Benefits individual marketplace has helped millions of people find and enroll in individual health insurance coverage. Via Benefits, our fully owned and integrated solution, ensures the individual health insurance process is seamless and worry-free for employers, employees, and retirees.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
Entry-level position within WTW’s Via Benefits client management team providing strategic relationship management and consultative services to clients. The Lead Associate will work within the Individual Marketplace service line and will serve as the account manager for clients of Via Benefits retiree services and programs. The key areas of this role include development and ongoing management of strong productive relationships with executive level client contacts. The ideal candidate will understand Via Benefits business model and internal operations or experience within the medical insurance or benefits administration industry. This role will require a client-centric mindset and be willing to rapidly learn to develop a consultative approach that can effectively partner with a variety of internal Willis Towers Watson associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction. The Lead Associate must be a subject matter expert in Medicare, Health Reimbursement Arrangements and the internal processes related to our business.
This is a remote position, but must be within reasonable distance to our Draper, Utah or Richardson, Texas office.
Responsibility
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