Lead Armed Security Captain — On-Site Operations

Prosegur Security USA, Inc; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking an on-site Captain to lead daily security operations, oversee officer performance, and ensure client satisfaction.

You will enforce post orders, regulatory requirements, and company policies while maintaining a visible, professional presence and a safe environment for employees, visitors, and assets. The role involves coordinating staffing, supervising officers, training, and serving as the primary on-site client contact for service reviews and development

Qualifications

• Must be at least 21 years old.
• High school diploma or GED; 3+ years security experience with 1-2 years in a supervisory role.
• Valid driver's license and ability to pass background/drug screen.
• Supply and maintain personally owned, approved firearm.
• Strong written and verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Prior law enforcement, military, or armed security experience strongly preferred.
• Proficiency with CCTV/VMS, access control/badging; and Microsoft 365 (Word, Excel, Outlook).
• Ability to work variable shifts, weekends/holidays, and respond to after-hours incidents as needed.

Responsibilities

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintain accurate logs, incident/accident reports, and pass-downs; submit timely daily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficiencies immediately and address issues as needed.
• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding, help interview candidates, participate in site-specific training, and verify certifications. Serve as primary on-site point of contact for the client; conduct regular check-ins and service reviews.
• Enforce uniform and appearance standards; maintain equipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.
• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officers remain fully compliant and job-ready.
• Control site inventory (badges, keys, forms, PPE); submit purchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Skills

Leadership

Communication

Customer Service

Conflict Resolution

De-escalation

Shift Work

Education

High School Diploma or GED

Tools

CCTV/VMS

Access Control

Badging

Microsoft 365

Job description

Prosegur Security USA, Inc. is seeking an on-site Captain to lead daily security operations, oversee officer performance, and ensure client satisfaction.

You will enforce post orders, regulatory requirements, and company policies while maintaining a visible, professional presence and a safe environment for employees, visitors, and assets. The role involves coordinating staffing, supervising officers, training, and serving as the primary on-site client contact for service reviews and development