Lead Armed Protective Security Officer - SSA

Hana Industries Inc.; Woodlawn (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Hana Industries, Inc. is seeking a Lead Protective Security Officer to manage security operations at the Social Security Administration Headquarters in Baltimore, MD.

The LPSO will supervise PSOs, ensure training and post orders compliance, and uphold company policies while promoting a professional, respectful work environment. Ideal candidates will have prior supervisory security experience, strong integrity, reliability, and a commitment to safety and high ethical standards.

Qualifications

• Proven security officer and supervisory experience.
• Ability to maintain high standards of integrity and ethics.
• Strong sense of accountability and confidentiality.

Responsibilities

• Leadership: foster a one-team culture and uphold core values.
• Scheduling/Staffing: manage schedules and backfill as needed.
• Compliance: ensure adherence to policies, contract and training requirements.
• Attendance: enforce attendance policy and ensure timely reporting.
• Performance Recognition: support recognition programs and fairness.
• PSO QC Inspections: conduct inspections and ensure quality standards.
• PSO Alertness: monitor posts and communicate situational awareness.
• Safety Inspections: identify hazards and reinforce safety planning.
• Administration: prepare reports and payroll timekeeping.
• Emergency Backfill: respond to emergencies to prevent openings.
• Other Duties: perform additional tasks as assigned.
• Promote company values of integrity and teamwork.

Skills

Experience and Training

Responsibility

Alertness

Integrity

Reliability

Customer Service Orientation

Education

High school diploma or GED

Job description

Description

Join Our Dynamic Team at Hana Industries, Inc.

Are you a skilled and experienced Protective Security Officer (PSO) with management experience? Look no further! Hana Industries, Inc. is actively seeking dedicated individuals to join our team as Lead Protective Security Officers at the Social Security Administration Headquarters in Baltimore, Maryland.

About Us

Hana Industries is a reputable professional services company specializing in serving federal government and military clients. With strong partnerships in the Department of Defense, Homeland Security, and the commercial services industry nationwide, we have established a stellar reputation for excellence.

Position Summary

Each Lead Protective Security Officer (LPSO) reports directly to the Major and Project Manager and plays a key role in supporting the safety, security, and overall effectiveness of the worksite. The LPSO helps ensure that PSOs are properly trained, equipped, and prepared to perform their duties; that performance meets all contract requirements, post orders, and company policies; and that operational concerns are promptly identified and addressed. As a frontline leader, the LPSO is also expected to set a positive example and help foster a safe, professional, and respectful work environment where employees are treated with dignity and accountability.

The list of major responsibilities assigned to the LPSO position include, but are not limited to:

Leadership. Responsible for working with management to foster a “one-team” culture where all employees are expected to adhere to our Core Values and support each other to ensure the security and safety of all SSA and Company employees. We have five Core Values:

• We treat everyone with dignity and respect
• We value each other as ‘Ohana (Family)
• We ensure the safety and well-being of our ‘Ohana
• We live Pono (honestly and honorably)
• We strive for excellence

Scheduling/ Staffing. Responsible for working with management to ensure the timely publication of the schedules, backfilling unscheduled call-offs, and making last minute modifications to the schedules to avoid unexpected open posts, all in accordance with Company policies and procedures and applicable CBA commitments.

Compliance. Each LPSO is responsible for ensuring the workforce complies with all company policies and procedures, contract and training requirements, and applicable laws and regulations. The LPSO will recommend disciplinary actions to management and the Major and or PM have the authority to issue disciplinary action in conformance with the Company’s Progressive Disciplinary Policy and other applicable policies.

Attendance. Each LPSO is responsible for ensuring all PSO report to work on time and for relieving PSOs in the event of early departures due to illness or other unexpected event. Working with the management , each LPSO is responsible for the fair and consistent enforcement of our attendance policy in accordance with our Progressive Disciplinary Policy.

Performance Recognition. Responsible for working with the Management to create a work environment where excellence is rewarded. This includes, but is not limited to, the Company’s Spot Award Program and other award programs are utilized in a fair and consistent manner and in compliance with our Core Values and applicable Company policies and procedures.

PSO QC Inspections. Responsible for conduct inspections of all PSOs at the beginning of their shifts and periodically thereafter. All inspections will be recorded electronically using iAuditor which is a QC program loaded onto a tablet. Each LPSO is also responsible for ensuring our PSO’s meet the expectations of our Quality Control Program. This may include, as an example, ensuring compliance to uniform and grooming standards, testing PSO knowledge of their post orders, visitor directions, and other matters relevant to their duties.

PSO Alertness. Responsible for visiting all posts throughout his/her shift to ensure that our PSOs are alert and attentive to their environment. Each LPSO is also responsible for conveying situational awareness regarding developing events.

Safety Inspections. Responsible for inspecting the surrounding work environment for potential hazards and reminding PSOs of seasonal safety concerns (e.g., adverse weather conditions, pandemic, slip and fall risks during the winter) in accordance with our Safety Plan.

Administration. Performs administrative tasks as required by management, including, but not limited to, preparing work reports and other documentation, payroll timekeeping, other similar administrative support requested by the PM.

Emergency Backfill. Backfills a PSO post in an emergency to prevent an opening or weakness in the security perimeter.

Other Duties. May be asked to perform other duties as assigned by management to ensure the effective and efficient security operations in fulfillment of the Company’s mission.

Finally, as a member of our Company, we expect that you will do your best to promote our Company values of integrity, teamwork, diversity, high ethical standards, and genuine care for our employees.

What You Bring

• Experience and Training -Proven experience, training, and knowledge working as a professional security officer and supervisor.
• Responsibility – Understands the seriousness of carrying a weapon and acts with caution and accountability at all times.
• Alertness – Maintains high situational awareness and is quick to notice and respond to unusual behavior or safety threats.
• Integrity – Demonstrates honesty, ethics, and adherence to rules, especially when no one is watching.
• Reliability – Shows up on time, completes assignments, and can be counted on to perform under pressure.
• Customer Service Orientation – Balances security duties with providing help or direction to employees, clients, or the public when appropriate.

Why You’ll Love Working Here

• Be part of a mission-driven team that values integrity and service
• Work in a supportive culture where your contributions make a difference
• Help protect people and places that matter most.

Requirements

To be considered for this position, candidates must meet ALL of the following requirements, and examination results must be favorable as defined by contractual standards:

Experience

• Minimum of 2 years supervisory experience
• Minimum of 2 years of armed security experience within the past five years OR
• Minimum of 1 year of law enforcement experience in full-duty status with a full-service police department within the US, with a good standing resignation or retirement OR
• Minimum of 2 years of honorable service as a member of any US Armed Forces, National Guard, or Reserve service.

Education

High school diploma or GED.

Qualifications

• Must possess a valid Maryland State Clearance Card and Maryland Wear and Carry (handgun permit)
• Minimum age requirement: 21 years
• US citizenship or lawful permanent residency for current members of the U.S. Armed Services or individuals with an Honorable Discharge from the U.S. Military
• Possession of an approved Social Security Card issued by SSA
• Ability to obtain favorable verification through the E-Verify system
• Willingness to work evenings, overnights, and weekends as required
• Fluent in spoken, written, and comprehended English
• Possession of a current State-issued Driver’s License or State ID
• Proficiency with firearms
• Ability to handle common and crisis situations at the client site calmly and efficiently
• Professional demeanor and appearance
• Excellent customer service and interpersonal skills
• Team-oriented and safety-conscious
• High level of ethics and integrity.

Other Requirements

• Able to obtain and maintain SSA suitability
• Successful completion of Medical/Physical examination and Drug testing with favorable results
• Successful completion of New Hire Academy training
• Successful passing of firearms qualifications.

Physical/Mental Requirements and Working Environment

• Candidates must be able to:
• Stand and walk for extended periods
• Work outdoors in various weather conditions
• Work extended shifts and overtime when necessary.

HIND is an EEO employer: D/V/M/G