Lead Applications Engineer

Piab Group

Canton (MS)

In loco

USD 125.000 - 178.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

A leading automation company is seeking a Lead Applications Engineer in Canton, MS. The role involves overseeing Application Engineers, providing technical support, and ensuring customer satisfaction. Ideal candidates will have strong leadership skills, proficiency in technical applications, and experience in a customer-oriented environment. This full-time position offers opportunities for professional growth in a dynamic and innovative workplace.

Competenze

Experience in leading a team of Application Engineers.
Ability to provide expert technical guidance.
Ability to communicate technical concepts clearly.

Mansioni

Lead a team of Application Engineers to deliver customer solutions.
Provide technical support throughout the sales process.
Conduct lab tests and product trials.

Conoscenze

Excellent English skills

Strong leadership skills

Customer-centric with strong communication skills

Experience with Salesforce CRM

Proficiency with Microsoft office

General understanding of pneumatics

Formazione

2-3 years of experience in technical applications, sales & support

Strumenti

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

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About Piab Group:

At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1400 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB

The Vacuum Conveying Division strengthens Piab Group’s position as a world-leading automation company. We offer cutting-edge solutions for moving powders, granules, and small parts, ensuring efficient and hygienic material handling across various industries.

You can expect the following with us:

Innovative Culture: Be part of a team that thrives on creativity and innovation.

Global Impact: Work with a company that is a world leader in vacuum transport solutions.

Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach

Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.

Professional Growth: Access opportunities for continuous learning and career advancement.

Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.

Stable employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long-term growth and sustainability.

Job mission

The Lead Applications Engineer (LAE) provides leadership and has direct oversight to the Application Engineers. The LAE also acts as an individual contributor for technical support, applications assistance, and training within the Vacuum Conveying (VC) product line in support of Piab’s sales strategies and objectives. The LAE works very closely with Piab’s Area Sales Managers, end-users, and channel partners through the entire sales process: pre-sale (quotations & technical support), order processing and post-sale support (start-up, troubleshooting, etc).

This is a customer-facing role, and the LAE is responsible for creating a positive customer experience while building and leading a team of AEs that do the same.

Key responsibilities

Lead: Lead by example and create a healthy environment where engineering is not silo’d and where AEs and ASMs function in partnership as a cohesive team. Inspire, mentor, and develop a high-performing engineering team. Foster a collaborative, inclusive, and results-oriented culture that encourages professional growth and knowledge sharing.
Strategic Vision: Demonstrate the ability to align the Application Engineering team’s goals with Piab’s overall business strategy and in alignment with the Commercial Director.
Technical Guidance: Provide expert technical leadership and direction on engineering projects, ensuring high standards of quality, safety, and compliance with Piab’s processes and customer requirements.
Cross-Functional Collaboration: Build strong relationships with Sales, Product Management, R&D and Customer Support to ensure seamless project delivery and customer satisfaction.
Change Management: Lead the team through organizational and technological changes, promoting adaptability and resilience while maintaining high morale and productivity.
Customer Focus: Champion a customer-centric mindset, ensuring the team delivers innovative solutions that meet or exceed customer expectations and strengthen Piab’s reputation as a trusted partner.
Decision-Making: Exhibit sound judgment and decisiveness in prioritizing tasks, allocating resources, and resolving conflicts, balancing short-term needs with long-term objectives.
Communication: Communicate clearly and effectively with internal and external stakeholders, translating complex technical concepts into actionable business insights.
Continuous Improvement: Drive a culture of continuous improvement by implementing best practices, encouraging feedback, and leveraging lessons learned to optimize team performance and design;
Design conveyer solutions ensuring they are manufacturable, integratable, cost-effective, and meet customer requirements
Develop quotations, including all system component information, accessories, technical data, and CAD drawings & deliver to customers in a timely manner
Track quotes and provide follow-up to support opportunity win/closure

Lab

Collect all pre-lab test information required to run a test
Schedule lab tests according to set process, informing all stakeholders (end-user, channel partner, ASM, Commercial Director, AE Team)
Conduct lab tests and product trials to properly identify and validate system design recommendations, documenting all results and communicating those results to stakeholders

Training & Subject Matter Expert

Be a subject matter expert across the VC product portfolio, including with IB and new VC acquisitions
Assist the Senior Engineer in the organization, presentation and delivery of product trainings
Collaborate with the sales team to create sales support tools as needed
Deliver trainings to internal and external stakeholders

Applications Support

Ensure all AEs are functioning as an equal partner to the ASMs
Resolve engineering and customer issues that are escalated
Provide technical and application support for end-customers, channel partners, and internal Piab stakeholders
Input and edit customer orders
Enter CIR requests and collaborate with the Senior Engineer to ensure that entry is in accordance to established process
Provide shipping updates and other information requested related to order status, stock status and expediting orders, CIR status
Use Salesforce and additional software tools to document activity
Collect competitive and market intel to support marketing
ISO Compliance
Other duties may be assigned on an “as need” basis

Field & Tradeshow Support

Assist in the setup and break down of tradeshow booth/equipment and participate in the tradeshow as an exhibitor
Provide field assistance as needed to perform on-site assessments & troubleshooting, deliver training and assist with start-ups

VC telephone call group and VC email inbox

Proactively monitor both and delegate to AE team or reassign to other disciplines and divisions as needed

Provide best-in-class technical support to the customer

Go beyond your accountabilities and do what it takes
Always understand the customer’s view
Always respond to a customer even if you don’t have an answer
Provide a positive customer experience
Ensure the AE team is focused on Piab objectives while keeping the customer at the heart of what they do
In this role you are required to act accordingly to the Piab Code of Conduct and know and follow the Piab values, mission, and routines. This role also requires occasional travel to Piab end customers in support of the VC product line.

Key interfaces

The Lead Applications engineer (LAE) Vacuum conveying (VC) reports to the Commercial Director, North America & South America (Central) and is part of the VC Applications engineering team. The LAE will work closely with the complete North American VC team including sales, operations, procurement, logistics and finance.

Skills and abilities

Excellent English skills: verbal and written
Proficiency with Microsoft office: Word, Excel, PowerPoint, SharePoint, etc.
General understanding of pneumatics and pneumatic systems
Demonstrates strong leadership skills
Able to work as part of a team, but also independently
Able to be creative in problem solving situations
Customer-centric with strong communication skills
Experience with online webinar and conference tools (Teams, GoToMeeting, etc)
Experience with Salesforce CRM is a plus
Vision and Strategy: develops an ambitious but realistic business vision and translates it into a workable strategy
Analysis and judgement: quickly understands and analyses complex issues and problems. Comes up with sound and rational judgements
Result-oriented: focuses on the target, identifies risks, and considers the financial aspects of their work
Effective communication: communicates in a clear, precise, and structured way. Speaks with authority and conviction, presents effectively
Innovative: produces fresh and imaginative ideas and solutions; breaks away from tradition and promotes change and novelty
Influence: makes an impact, convinces and persuades others, promotes plans and ideas successfully

Experience and educational background

2-3 years of experience in technical applications, sales & support

Work Environment and Physical Demands

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
Must be able to access and navigate each department at the organization's facilities.

How to Apply:

If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Click the following link to upload your CV.

Disclaimer:

Piab Group provides equal employment opportunities to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, colour, sex, age, national origin, disability, citizenship status, marital status, veteran status, or any other reason prohibited by law.

Seniority level