Lead Application Support Engineer | AI-Driven Ops

Damco Solutions; Maryland; On-site; USD 110,000 - 140,000; Full time

Job summary

Damco Solutions is seeking an Application Support Lead in Maryland to guide a team of support engineers responsible for a critical software platform. You will investigate complex issues, drive root cause analysis, mentor staff, and coordinate with Development, Product, QA, and customer teams to ensure top-tier service.

The ideal candidate has 8+ years in Application or Production Support, strong SQL skills, and a proven ability to define metrics, dashboards, and effective support processes.

Qualifications

• 8+ years of experience in Application/Production/Support roles.
• Experience leading or mentoring support teams.
• Strong analytical and problem-solving skills.

Skills

Team leadership

Root cause analysis

SQL queries

Data analysis

Incident management

Communication

Tools

SQL Server

Oracle DB

Job description

Damco Solutions is seeking an Application Support Lead in Maryland to guide a team of support engineers responsible for a critical software platform. You will investigate complex issues, drive root cause analysis, mentor staff, and coordinate with Development, Product, QA, and customer teams to ensure top-tier service.

The ideal candidate has 8+ years in Application or Production Support, strong SQL skills, and a proven ability to define metrics, dashboards, and effective support processes.