Lead Analyst, Customer Payments

Chick-fil-A Corporate Support Center

Atlanta (GA)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

Chick-fil-A is seeking a Lead Analyst for the Treasury Customer Payments team to direct funding processes, maintain data integrity, and drive insights that influence leadership decisions. You will manage day‑to‑day payments operations, vendor relations, and RFP analyses within the Embedded Finance program.

You will design and implement dashboards, model payments initiatives, and help shape the long‑term payment strategy across the restaurant network.

Qualifications

Bachelor's degree required; Master’s preferred.
Strong analytical skills and attention to detail.
Proven ability to work with large datasets and financial data.
Travel up to 10% may be required.

Responsibilities

Oversee daily instructional funding processes and ensure timely distribution of funds.
Provide day‑to‑day operational support for payments within the Embedded Finance program.
Represent Treasury externally as liaison with vendors and ensure compliance.
Develop self‑service data tools to monitor restaurant‑level payments.
Build dashboards and analyses to inform payments strategy and leadership decisions.
Collaborate with cross‑functional teams to scale payment programs and operations.

Skills

Microsoft Office

SQL

Tableau

Analytical thinking

Problem solving

Communication

Education

Bachelor's Degree

Master's Degree

Accounting, Finance, Economics or related field

Tools

Databricks

Snowflake

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

How We Work At Chick-fil-A

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

As a Lead Analyst on the Treasury Customer Payments team, you will serve as a critical steward of Chick-fil-A’s Embedded Finance program, directing the execution and refinement of complex instructional funding processes. Additionally, this role is vital to maintaining the integrity of our Customer payments data, where you will build the dashboards and actionable insights necessary to guide leadership decision-making. By bridging technical data management with daily operational support, you will ensure the stability and growth of Chick-fil-A’s enterprise payment strategy.

In addition to data analysis and dashboard building, you will support a wide range of high‑impact payment initiatives, from designing and prioritising new payment methods to analysing key metrics, tracking RFPs and develop internal payment policies.

You are expected to act as a subject‑matter expert for payments and potentially advise senior leaders and cross‑functional teams; your influence will be critical in supporting business decisions and shaping our payment strategy. You will constantly evaluate potential new vendors, design and assess payment acceptance options, and maintain strong vendor relationships.

Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments.

Responsibilities

Leverage subject‑matter expertise and data to oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds
Own day‑to‑day operational support of all payments‑related processes within our Embedded Finance Program
Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance
Contribute to the implementation of additional vendors into existing Embedded Finance Program
Be a subject matter expert for all of Treasury’s warehoused payments data including datasets sourced from multiple processors
Serve as a business steward of Treasury’s datasets and help inform our long‑term data roadmap
Develop self‑service data tools that enable monitoring of payment acceptance at the restaurant level
Support ad‑hoc modeling, daily reconciliation, budgeting, and monthly forecasting processes
Manage the overall cost of payments for the chain
Build, maintain, and present on dashboards and analysis that provides insights into Chick‑fil‑A’s payments data and informs on key payments trends
Collaborate with internal teams on requirements to develop and scale the payments programs and operations
Serve as a subject‑matter expert in the payments operations area and act as a liaison across payment stakeholders
Contribute to Chick‑fil‑A’s long term payment strategy, evaluate potential new vendors, and own RFP analysis across all areas of payments (acquiring, fraud, tokenization, debit routing)
Partner across the business (DTT, Marketing, Security) to research, develop, and test new payment acceptance options
Represent the Treasury across the business in internal data and analytics user groups
Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments

Required Qualifications (Knowledge, Skills, & Abilities)