Lead Ambassador, Guest Experience

1184 Coca-Cola Properties, LLC; Atlanta (GA); On-site; USD 35,000 - 40,000; Full time

Job summary

The Coca-Cola Company in Atlanta, GA seeks a Lead Ambassador for World of Coca-Cola to support operations, deliver exceptional guest experiences, and uphold health and safety standards. You will lead Front of House teams in areas including Café, Entrance, Tours & Character Operations, or Welcome Experience, while coordinating with leaders to ensure smooth daily performance.

The role requires a High school diploma or equivalent, at least one year in themed attractions, hospitality, or customer

Qualifications

• High school diploma or equivalent.
• One year experience in the themed attraction industry, hospitality industry, or customer service.
• Strong verbal and presentation skills, multi-lingual skills a plus.
• Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
• The Coca-Cola Company sponsorship not provided for this position; must be authorized to work in the United States.

Responsibilities

• Supports overall operational functions and ensures opening/closing checklists and SOPs.
• Provides exemplary guest service and handles ticketing, access control, group check-ins, and wayfinding.
• Refers duties requiring supervisor approval to Leadership on Duty.
• Assists Ambassadors with refunds, returns, and service recoveries.
• Trains Ambassadors on SOPs and maintains stock levels.

Skills

Guest service

Leadership

Communication

Multilingual

Problem solving

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Job Description Summary:

Lead Ambassador, World of Coca-Cola Candidates must be able to work weekends, weekdays and holidays. Flexible shifts varying between the hours of 8am and midnight. This role is full-time working up to 40 hours each week.

Position Overview:

The Lead Ambassador is responsible for supporting operations at World of Coca-Cola, delivering exceptional guest experience, best-in-class health & safety standards, and maintaining revenue and profit performance. This position provides leadership to all Guest Relations Ambassadors within a specified front-line department in absence of the Supervisor, leading both Front and Back of House operations. The Lead Ambassador will work collaboratively with employees and partners to leverage their outstanding customer service, communication, and leadership skills to ensure that every guest experience at the World of Coca-Cola is an exceptional one. A Lead Ambassador will be responsible for consistently supporting one of the following areas: Café Operations, Entrance Operations, Tours & Character Operations, Workplace Operations, Welcome Experience, 1st Floor Exhibit Space Operations or 2nd Floor Exhibit Space Operations.

Primary Responsibilities/Accountabilities:

• Supports the overall operational functions of an area or venue at World of Coca-Cola, ensuring opening and closing checklists/SOPs and ensures Attraction standards are met for the duration of the shift


• Serves as a role-model and provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: selling tickets, providing access control, checking-in groups, pulsing guest traffic into theatres or galleries, restocking/replenishing stations and delivering supplies, making public announcements, assisting guests with special access, and assisting guests with wayfinding.


• Refers all duties which require supervisor approval to the appropriate Leader on Duty


• Assists Ambassadors with where appropriate, including refunds, returns and service recoveries


• Positively supports and trains Ambassadors on Standard Operating Procedures, as needed


• Ensures appropriate stock and supply levels, communicating inventory needs as appropriate


• Acts as a Brand Ambassador by consistently modeling and upholding The Coca‑Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships


• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca‑Cola safety procedures


• Maintains a positive attitude and welcoming demeanor while in the presence of guests and Ambassadors


• Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca‑Cola Company and World of Coca‑Cola


• Handles guest situations in a professional, quick, thorough, and respectful manner


• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA


• Handles cash and credit transactions successfully in a fast‑paced environment


• Other duties as assigned by World of Coca‑Cola Leadership Team

Leadership Behaviors:

The Lead Ambassador, Guest Relations is responsible for their ensuring their own performance is optimal while positively supporting the three pillars of Retail & Attractions (Guest Obsession, Employee Dedication & Profit Orientation) as well as The Coca‑Cola Company Leadership Behaviors.

Physical Requirements:

Continuous walking and/or standing for prolonged periods of time (6-8 hours). Ability to climb/navigate multiple levels of the building via stairs or elevator. Continuous exposure to outside temperatures including extreme heat or cold. Ability to visually assess gauges, meters, timers, and/or stock levels and react based on training with little to no guidance. Ability to reach over head to lift objects up to 20 pounds. Ability to push and pull objects up to 50 pounds. Ability to navigate through dark and work in enclosed spaces. Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirements:

• High school diploma or equivalent


• One year experience in the themed attraction industry, hospitality industry, or customer service.


• Strong verbal and presentation skills, multi‑lingual skills a plus.


• Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast‑paced environment.


• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, and ability to perform these operations using American units of Money.


• Proven ability to deal with problems involving few concrete variables in a standardized method.


• The Coca‑Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require The Coca‑Cola Company’s sponsorship to continue to work legally in the United States.

Skills:

Pay Range: United States: 35,332 - 40,380 USD Base pay offered may vary depending on geography, job‑related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 8, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca‑Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca‑Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavours and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca‑Cola Company.

Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.