Lead Airport Agent - Ramp

Envoy Air; Kahului (HI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fast-growing airline where your career can soar! This role offers the chance to work in a vibrant environment with amazing employee flight privileges. You'll be part of a dedicated team that ensures safe and efficient operations, while also receiving training and development opportunities to enhance your skills. If you're ready to take on challenges and make a real impact in the aviation industry, this is the perfect opportunity for you!

Benefits

Employee flight privileges

Training and development programs

Comprehensive health and life benefits

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• Strong verbal and written communication skills are essential.

Responsibilities

• Coordinate operations and ensure adequate coverage and scheduling.
• Load and unload baggage and cargo, ensuring safety and efficiency.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Flexibility

Education

High School Diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay Rate: $19.42 / HR

Responsibilities

How will you make an impact?

• Coordinate the overall operation within an assigned functional area, reporting to management
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable, and consistent operation
• Conduct Agent observations
• Schedule and administer local training, including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment
• Marshal aircraft, working closely with teammates to ensure safety
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-ice aircraft using appropriate equipment and chemicals, if applicable
• Organize work groups and handle multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended driver’s license; some restrictions may disqualify candidates
• Ability to work rotating shifts, including nights, holidays, weekends, and days off, with reliable attendance
• Flexibility to work additional hours on short notice due to operational needs
• Ability to perform duties in various weather conditions and time constraints
• Capability to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Strong verbal and written communication skills
• Fluent in reading, writing, speaking, and understanding English
• Legal right to work in the United States
• At least one year of customer service experience preferred
• Previous team-lead experience preferred
• Organizational and interpersonal skills
• Leadership, initiative, and judgment qualities
• Administrative background preferred
• Above-average attendance preferred
• Previous airline experience, including knowledge of ticketing systems and ramp operations, may be desired at some locations

Please note: This description provides a brief overview of the position. It is not exhaustive, and duties may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.