Lead Airport Agent - Ramp

Envoy Air Inc; Kahului (HI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fast-growing airline where your career can soar! This role offers the chance to work in a supportive environment, providing outstanding service while coordinating operations and ensuring safety. With amazing employee flight privileges and comprehensive health benefits, you’ll be part of a dedicated team making a real impact in the airline industry. If you thrive in a fast-paced setting and are ready to take your career to new heights, this opportunity is perfect for you.

Benefits

Employee flight privileges

Training and development programs

Comprehensive health and life benefits

Qualifications

• Minimum age of 18 with a high school diploma or equivalent.
• Strong verbal and written communication skills required.

Responsibilities

• Coordinate operations and ensure adequate coverage and scheduling.
• Perform station agent work including loading and unloading baggage.
• Maintain safety and cleanliness of cabin interiors.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Education

High School Diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay Rate: $19.42 / HR

Responsibilities

How will you make an impact?

Responsibilities include:

• Coordinating the overall operation within an assigned functional area, reporting to management
• Ensuring adequate operational coverage, scheduling, and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting agent observations
• Scheduling and administering local training, including new hire training
• Maintaining supplies and inventory control logs
• Preparing customer correspondence, investigating discrepancies, and compiling statistical data for reports
• Completing administrative duties
• Performing station agent work within the ramp service operation as required, including loading and unloading baggage and cargo on and off aircraft
• Transporting items between terminals, aircraft, and the baggage room using belt-loaders, tugs, carts, and other equipment
• Marshalling aircraft in coordination with teammates to ensure safety
• Cleaning and servicing cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-icing aircraft using appropriate equipment, if applicable
• Organizing work groups and handling multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements:

• Minimum age of 18
• High school diploma, GED, or equivalent
• Valid, unexpired, and unsuspended driver’s license (some restrictions may apply)
• Ability to work rotating shifts including nights, holidays, weekends, and days off, with punctuality
• Flexibility to work additional hours on short notice due to operational needs
• Ability to perform duties in various weather conditions and time constraints
• Ability to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Strong verbal and written communication skills
• Fluent in English (reading, writing, speaking, understanding)
• Legal right to work in the United States
• At least one year of customer service experience preferred
• Previous team-lead experience preferred
• Organizational and interpersonal skills
• Leadership, initiative, and judgment qualities
• Administrative background preferred
• Good attendance record preferred
• Previous airline experience, including familiarity with ticketing systems and ramp operations, may be desired at some locations

Please note: This description provides a brief overview of the position. It is not exhaustive of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.