Lead Airport Agent - Ramp

Envoy Air; Greensboro (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A rapidly growing airline is seeking motivated individuals to coordinate operations and ensure delivery of outstanding service. The position involves a mix of administrative duties, customer interaction, and hands-on tasks such as loading and unloading baggage, requiring strong communication and organizational skills.

Benefits

Employee flight privileges within the American Airlines network

Training and development programs

Comprehensive health and life benefits

Qualifications

• Minimum age: 18.
• Valid state driver's license required.
• Ability to lift up to 75 lbs.

Responsibilities

• Coordinate overall operations within the assigned area.
• Ensure adequate operational coverage and scheduling.
• Perform station agent work including baggage handling.

Skills

Effective verbal and written communication skills

Strong organizational skills

Leadership

Customer service experience

Interpersonal skills

Education

High school diploma, GED, or international equivalent

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

• Coordinate the overall operation within an assigned functional area, reporting to management
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable, and consistent operation
• Conduct agent observations
• Schedule and administer local training, including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports
• Complete administrative duties
• Perform station agent work within the ramp service operation as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment
• Marshal aircraft, working closely with teammates to ensure safety
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-ice aircraft, using equipment to apply chemicals/compounds if applicable
• Organize work groups and manage multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended state driver's license (some restrictions may apply)
• Ability to work rotating shifts including nights, holidays, weekends, and days off, with reliable reporting
• Flexibility to work additional hours on short notice as needed
• Ability to perform duties in various weather conditions and time constraints
• Ability to carry, bend, lift, and turn with items weighing up to 75 lbs
• Effective verbal and written communication skills
• Fluent in English (reading, writing, speaking, understanding)
• Legal right to work in the United States
• Preferred: at least one year of customer service experience
• Preferred: previous team-lead experience
• Strong organizational and interpersonal skills
• Leadership, initiative, and judgment qualities
• Administrative background preferred
• Above-average attendance preferred
• Previous airline experience, including familiarity with ticketing systems and ramp operations, may be desired at some locations

Please note: This description provides a brief overview of the position. It is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.