Lead Airport Agent - Ramp

Envoy Air Inc; Greensboro (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading airline is seeking a team member for operational coordination and customer service roles at their Greensboro location. You'll manage scheduling and operations while ensuring safety and efficiency. Strong communication and organizational skills are essential, along with a high school diploma and customer service experience. Join a committed team focused on outstanding service and career development.

Benefits

Employee flight privileges

Training and development programs

Comprehensive health and life benefits

Qualifications

• Minimum age of 18.
• Valid driver's license required.
• At least one year of customer service experience preferred.

Responsibilities

• Coordinate overall operation in assigned area and report to management.
• Manage scheduling, manpower utilization, and operational safety.
• Perform ramp service tasks including loading/unloading baggage.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Leadership

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities include:

• Coordinating the overall operation within an assigned functional area, reporting to management
• Ensuring adequate operational coverage, scheduling, and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting agent observations
• Scheduling and administering local training, including new hire training
• Maintaining supplies and inventory control logs
• Preparing customer correspondence, investigating discrepancies, and compiling statistical data for reports
• Completing administrative duties
• Performing station agent work within the ramp service operation as required
• Loading and unloading baggage and cargo on and off aircraft
• Transporting items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment
• Marshaling aircraft in coordination with teammates to ensure safety
• Cleaning and servicing cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-icing aircraft using appropriate equipment and chemicals, if applicable
• Organizing work groups and managing multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements:

• Minimum age of 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended state driver's license (some restrictions may apply)
• Ability to work rotating shifts including nights, holidays, weekends, and days off, with punctuality
• Flexibility to work additional hours on short notice as needed
• Ability to perform duties in various weather conditions and time constraints
• Capacity to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Excellent verbal and written communication skills
• Fluency in reading, writing, speaking, and understanding English
• Legal right to work in the United States
• At least one year of customer service experience preferred
• Previous team-lead experience preferred
• Strong organizational and interpersonal skills
• Leadership, initiative, and judgment qualities above average
• Administrative background preferred
• Good attendance record preferred
• Previous airline experience, including knowledge of ticketing systems and ramp operations, may be desired in some locations

Please note: This description provides a brief overview and is not exhaustive of all responsibilities, duties, or skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.