Lead Airline Passenger Assistant

ABM industries; Lexington (AL); On-site; USD 1,411,000 - 1,638,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM is seeking a reliable Lead Airline Passenger Assistant to coordinate daily operations, delegate tasks, and provide guidance when the Manager isn’t present. The role includes supervising at the assigned location and ensuring safety and policy compliance for workers and customers.

You will oversee cleaning operations, manage keys and access, report issues, train new hires, and verify time records, with a focus on efficient, compliant facility service delivery.

Qualifications

• 1 year of lead or supervisory experience.
• 1 year of customer service experience.
• 1 year of similar work experience preferred.
• Valid Driver’s license may be required.

Responsibilities

• Follow assigned work schedules and route cards; report barriers.
• Provide leadership and direction to team members.
• Maintain open communication between field staff and management.
• Assist with daily and weekly work schedules.
• Oversee cleaning operations in the assigned building.
• Manage keys and access cards for the property.
• Report damaged or out-of-service items.
• Oversee additional service requests and verify completion with Area Manager.
• Provide training for new hires per onboarding procedures.
• Complete and validate time records for employees.
• Check supplies, equipment, and chemicals weekly.
• Perform miscellaneous duties as assigned.

Skills

Leadership experience

Customer service

Supervisory experience

Team coordination

Education

High school diploma not required

Job description

We are looking for a reliable and experienced Lead Airline Passenger Assistant to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and providing guidance. A Lead provides supervision at an assigned location when the Manager is not present. The Shift Lead demonstrates established standards to keep the facility safe for all workers and customers.

Shift: Thursday through Saturday 2:30pm – 12:30am (Sunday/Monday/Tuesday/Wednesday off)

Pay: $15 per hour, paid weekly

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Responsibilities

• Any additional certifications, trainings needed by site type.
• Follow assigned work schedules, route cards as directed. Report any barriers.
• Provides leadership and direction to team members.
• Provides open communication between field employees and management, monitors and documents client communications.
• Assists with making daily and weekly work schedules
• Oversee and perform cleaning operations in assigned building
• Takes care of keys and access cards for the property
• Reports damaged, broken and out of work features/items
• Oversee and perform additional service requests (tag job) in assigned building
• Oversees quality of jobs and confirms completion with Area Manager.
• Provides training for all new hires assigned to the buildingin accordance with onboarding procedures.
• Completes and validates any time records for regular or subcontractor employees.
• Checks supplies, equipment, and chemicals weekly.
• Miscellaneous duties as assigned.

Required

• Must be 18 years of age or older
• A high school diploma, GED, or college degree is not required

Preferred

• 1 year of similar work experience
• 1 year of customer service experience
• 1 year of lead or supervisory experience
• Valid Driver’s license

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com