Lead AI Project Manager, CX

Greenhouse Software, Inc.; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

NiCE is seeking an AI delivery-driven leader to guide complex, customer-facing software and GenAI initiatives from initiation through closure. You will partner with executives and cross-functional teams to align roadmaps, manage risks, and ensure go-to-market readiness.

The ideal candidate has 8+ years of project management experience, proven ability to lead multiple initiatives, and a practice of mentoring PMs to raise delivery standards.

Qualifikationen

• 8+ years leading complex, customer-facing software delivery projects.
• Experience across Agile, Waterfall, and hybrid delivery.
• Experience delivering technical, SaaS and AI/GenAI projects.
• Strong analytics for risks, revenue, and escalations.
• Proficient in PM tools like MS Project, Salesforce, Rocketlane, Power BI.
• PMP certification required.

Aufgaben

• Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best-practices across the PMO.
• Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

Kenntnisse

PM experience

PM methods

AI projects

SaaS projects

Risk & revenue mgmt

Ausbildung

PMP certification

Tools

MS Project

Salesforce

Rocketlane

Power BI

Jobbeschreibung

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking an AI delivery-driven leader to guide complex, customer-facing projects from initiation through closure. In this role, you will provide strategic directions across end-to-end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go-to-market readiness, and proactively manage risks, dependencies, and escalations.

The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution-oriented mindset that drives team alignment, smooth execution, and measurable customer value.

Role Description:

• Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best-practices across the PMO.
• Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

Experience:

• 8+ years of project management experience leading complex, customer-facing software delivery projects.
• Proven success managing full end-to-end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.