Lead AI Platform Owner

Thomson Reuters; Frisco (TX); On-site; USD 170,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Flex My Way

Career development

Industry benefits

Inclusive culture

Volunteer days

Impact on justice

Job summary

Thomson Reuters seeks a Lead AI Platform Owner to drive platform engineering, AI-enabled operations, and production incident leadership in a regulated environment. You will own OS builds, patching, automation, and lifecycle across the estate while guiding 1st line teams through AI-driven workflows.

You will partner with architecture, security, and vendors; champion change, document standards, and drive CSI and MTTR improvements.

Qualifications

• 5+ years in platform engineering / large-scale IT environments.
• Experience leading AI/automation initiatives in production.
• Strong change management and stakeholder alignment.
• Proven incident, problem and change management leadership.
• Automation scripting and infrastructure-as-code experience.
• Experience with governance, policy, and documentation.

Responsibilities

• Own OS builds, hardening, patching, and lifecycle across the platform estate.
• Identify AI use cases to reduce toil, triage incidents, and shorten MTTR.
• Lead change management, coaching 1st line teams, and ensure SLA protection.
• Drive solution design, cost estimation, and multi-workstream delivery plans.
• Champion CSI and continuous service improvement through automation and metrics.

Skills

Platform engineering

AI-driven operations

Change leadership

Incident management

Automation & IaC

Cross-functional collaboration

Technical mentoring

Job description

Thomson Reuters is seeking a Lead AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents - while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.

About the Role

As a Lead AI Platform Owner, you will:

• Platform engineering depth - packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
• AI-driven operations innovation - identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
• Thought leadership and evangelism - articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
• Change management and adoption - driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
• Incident, problem, and change discipline - major incident leadership, RCA, and rigorous change control in a regulated production environment
• Service improvement measurement - instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
• Solution design and implementation planning - translating requirements into physical builds, costed designs, and multi-workstream delivery plans
• Automation and infrastructure-as-code fluency - scripting, configuration management, and pipeline-driven platform delivery
• Standards, compliance, and documentation - run books, technical policies, and AI governance/guardrails to document-control standards
• Cross-functional influence - partnering with architecture, security, development, vendors, and the business to land change

About You

You are a potential fit for the role Lead AI Platform Owner, if your background includes:

• 5-7 years of engineering in platform/database/storage
• Deep experience in Claude, Microsoft stack, Copilot, Gemini
• Platform engineering - OS hardening, golden image packaging, patch management, agent stacks
• Database engineering - performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
• Storage engineering - SAN switch installs, disk consolidation/assignment, replication, storage standards
• Network engineering - routing, rule sets, port/NIC configuration, run book and config standards
• Application engineering - code review, design defect remediation, dev team interface
• Monitoring, capacity planning, performance tuning, backup & recovery
• Automation & scripting
• Technical lead / SME point of escalation
• Solution design & requirements definition
• Multi-workstream implementation and project planning
• Cost/design estimation and solution sign-off
• Technical documentation, run books, standards & policy authoring
• Cross-functional stakeholder collaboration
• Team mentoring; deputizing for team manager
• Continuous service improvement (CSI)
• Risk and issue ownership
• Technical R&D and white paper contribution
• Experience using Chat GPT for engineering
• Involvement in industry groups, forums, and/or seminars
• Vendor and third-party management

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health