Lead AI Platform Owner

Thomson Reuters; Eagan (MN); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible vacation

Headspace access

Tuition reimbursement

Job summary

Thomson Reuters is seeking an AI Platform Owner to lead the lifecycle of the operating system and platform estate, combining platform engineering with AI-driven operations to reduce incidents and MTTR.

You will drive change, mentor 1st line teams, design multi-workstream delivery plans, and ensure compliance in a regulated production environment while shaping standards and governance. This role offers a hybrid work model with strong growth in AI-enabled operations.

Qualifications

• Deep platform engineering expertise including OS hardening, patching, and standardization across the estate.
• Experience driving AI/automation use cases for incident triage, root cause analysis, and predictive monitoring.
• Proven ability to lead change, coach teams, and gain stakeholder buy-in for new AI-enabled work practices.

Responsibilities

• Lead platform engineering depth: OS hardening, image packaging, patching, and standards.
• Identify, pilot, and scale AI/automation for incident handling and runbook execution.
• Provide thought leadership, write white papers, and define R&D positions in AI for operations.
• Drive change management, risk assessment, and adherence to SLAs in production environments.
• Own technical documentation, runbooks, and governance to ensure compliance and consistency.

Skills

Platform engineering

AI/Automation

Change management

Incident leadership

Cross-functional collaboration

Job description

Thomson Reuters is seeking an AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents - while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.

About the Role

• Platform engineering depth - packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
• AI-driven operations innovation - identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
• Thought leadership and evangelism - articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
• Change management and adoption - driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
• Incident, problem, and change discipline - major incident leadership, RCA, and rigorous change control in a regulated production environment
• Service improvement measurement - instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
• Solution design and implementation planning - translating requirements into physical builds, costed designs, and multi-workstream delivery plans
• Automation and infrastructure-as-code fluency - scripting, configuration management, and pipeline-driven platform delivery
• Standards, compliance, and documentation - run books, technical policies, and AI governance/guardrails to document-control standards
• Cross-functional influence - partnering with architecture, security, development, vendors, and the business to land change

About You

• You are a potential fit for the position Lead AI Platform Owner , if your background includes:

Engineering & infrastructure

• Platform engineering - OS hardening, golden image packaging, patch management, agent stacks
• Database engineering - performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
• Storage engineering - SAN switch installs, disk consolidation/assignment, replication, storage standards
• Network engineering - routing, rule sets, port/NIC configuration, run book and config standards
• Application engineering - code review, design defect remediation, dev team interface
• Monitoring, capacity planning, performance tuning, backup & recovery
• Automation & scripting

Delivery & leadership

• Technical lead / SME point of escalation
• Solution design & requirements definition
• Multi-workstream implementation and project planning
• Cost/design estimation and solution sign-off
• Technical documentation, run books, standards & policy authoring
• Vendor and third-party management
• Cross-functional stakeholder collaboration
• Team mentoring; deputizing for team manager
• Continuous service improvement (CSI)
• Risk and issue ownership
• Technical R&D and white paper contribution

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What's in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete