Lead, AI Personalization & Recommendations

iHerb; California; Hybrid; USD 177,000 - 220,000; Full time

Job summary

iHerb in the United States is seeking a Senior Product Manager to lead the evolution of our e-commerce personalization and AI-driven experiences across desktop, mobile web, and app. You will define the strategic roadmap, partner with engineering, data science, UX/UI, and marketing, and drive AI initiatives to improve product discovery, engagement, and conversion.

The role requires seven+ years in product ownership within e-commerce or consumer software, a Bachelor's degree, and expertise in AI,

Qualifications

• Deep understanding of e-commerce personalization techniques.
• Experience with generative AI models in e-commerce.
• Experience with API integrations for AI services.
• Proficiency in data analysis with SQL/analytics tools.
• Strong experience with A/B testing and multivariate experiments.
• Knowledge of machine learning concepts and recommender systems.
• Experience defining and managing product roadmaps.
• Excellent communication and collaboration.
• Strong UX/UI understanding and wireframing ability.
• Experience working in Agile/Scrum environments.

Responsibilities

• Drive AI-powered personalization by developing AI-driven recommendations.
• Explore and implement generative AI applications for product descriptions and content.
• Analyze user behavior and metrics to optimize AI features.
• Define and prioritize the AI-driven product roadmap.
• Conduct user research to inform AI product decisions.
• Collaborate across engineering, data science, UX/UI, and marketing.
• Document requirements, stories, and design specs for AI features.
• Participate in Agile ceremonies.

Skills

E-commerce personalization

Generative AI models

API integrations

Data analytics

A/B testing

ML concepts

Product roadmaps

Communication skills

UX/UI principles

Agile/Scrum

Education

Bachelor's degree

Computer Science background

Tools

Google Cloud AI

Vertex AI

AWS SageMaker

Bedrock

OpenAI Enterprise

Vector databases

Job description

iHerb in the United States is seeking a Senior Product Manager to lead the evolution of our e-commerce personalization and AI-driven experiences across desktop, mobile web, and app. You will define the strategic roadmap, partner with engineering, data science, UX/UI, and marketing, and drive AI initiatives to improve product discovery, engagement, and conversion.

The role requires seven+ years in product ownership within e-commerce or consumer software, a Bachelor's degree, and expertise in AI,