Lead AI/ML Architect for Agentic Systems

Verizon; Basking Ridge (NJ); Hybrid; USD 121,000 - 231,000; Full time

Benefits offered by this job

Matched 401(k) savings plan

Holidays and personal days

Paid parental leave

Tuition assistance

Job summary

Verizon is seeking a senior AI/ML architect to lead the technical vision, architecture, and execution of agentic AI/ML solutions within the Consumer Group AI team. You will build intelligent, autonomous agents powering digital channels, sales, and customer success ecosystems, partnering with cross‑functional leadership to translate strategy into scalable production systems.

The role requires guiding the roadmap for agentic systems, mentoring engineers, and collaborating with security, legal, and

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Three or more years of experience designing, building, and deploying production AI/ML systems at scale.
• Experience with software development methodologies (e.g., Agile).

Responsibilities

• Driving the technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks to solve complex consumer challenges.
• Designing and implementing production‑grade, highly scalable AI/ML pipelines and agent architectures that integrate seamlessly with digital and customer success platforms.
• Collaborating with GTS Architecture, Security, and Legal teams to ensure all agentic systems conform to the highest standards of data privacy, compliance, and engineering rigor.
• Partnering with Customer Service Operations and VCG Strategy teams to identify high‑impact business applications and translate them into robust technical designs.
• Developing and maintaining a three‑to‑five‑year technical roadmap for agentic systems across VCG, outlining the future state of the technology stack.
• Mentoring engineers, establishing engineering best practices, and introducing red‑teaming methodologies to stress‑test system capabilities and safety boundaries.
• Translating complex technical concepts, system architectures, and AI breakthroughs into clear and compelling narratives for executive presentations.

Skills

AI/ML architecture

Agile methodologies

Cross-functional leadership

Education

Bachelor's degree or 4+ years experience

Tools

LangGraph

LangChain

FastAPI

Pydantic

Docker

CI/CD

OpenTelemetry

Job description

Verizon is seeking a senior AI/ML architect to lead the technical vision, architecture, and execution of agentic AI/ML solutions within the Consumer Group AI team. You will build intelligent, autonomous agents powering digital channels, sales, and customer success ecosystems, partnering with cross‑functional leadership to translate strategy into scalable production systems.

The role requires guiding the roadmap for agentic systems, mentoring engineers, and collaborating with security, legal, and