AI-Driven Product Discovery & Search Manager

Digi-Key Electronics; BLOOMINGTON (MN); Hybrid; USD 67,000 - 92,000; Full time

Job summary

DigiKey Electronics invites an experienced Search Experience Manager to own the product discovery roadmap across its digital channels. You will shape strategy for search relevance, navigation, autocomplete, and AI-assisted experiences, partnering with Product, Engineering, UX, Analytics, and Data Science to reduce customer effort and improve decision quality.

You will lead initiatives to optimize how customers research and select components, balancing user needs with business goals in a hybrid,

Qualifications

• 8+ years of experience in eCommerce, search, merchandising, customer experience, B2B distribution, electronic components, or a related field.
• Strong understanding of electronic components, engineering workflows, and the processes engineers use to research, evaluate, and select products.
• Knowledge of how customers discover products through search, navigation, filtering, technical content, tools, and other digital experiences.
• Demonstrated ability to identify customer pain points and opportunities to improve digital experiences.
• Strong analytical and problem-solving skills with the ability to leverage data, customer feedback, and business insights to inform decisions.
• Experience working cross-functionally with business, technical, and customer-facing teams.
• Strong communication and stakeholder management skills.
• Ability to balance customer needs, business objectives, and technical considerations when making recommendations and prioritization decisions.
• Curiosity and a continuous improvement mindset focused on making complex experiences simpler and more intuitive for customers.
• Associate degree (two-year degree) in business, engineering, marketing or related field

Responsibilities

• Develop and maintain the strategic roadmap for DigiKey’s search and discovery experience.
• Establish a long-term vision for how customers find products, technical information, tools, and supporting resources.
• Champion initiatives that reduce customer effort and improve findability across digital experiences.
• Monitor market trends, customer behavior, and industry best practices related to search, discovery, and eCommerce.
• Advocate for customer-centric solutions that simplify the journey from problem identification to product selection.
• Identify and evaluate opportunities to improve product discovery through search relevance, UX enhancements, navigation improvements, personalization, content integration, and AI-assisted experiences.
• Lead DigiKey’s strategy for incorporating natural language search, and emerging technologies where they improve customer outcomes.
• Partner with UX, Analytics, and Engineering teams to design, test, and validate new discovery experiences.
• Develop experimentation plans and success metrics for new search and discovery capabilities.
• Identify opportunities to leverage external solutions that improve customer outcomes and accelerate innovation.
• Define and maintain search quality standards including relevance, recall, precision, and result effectiveness.
• Partner with Analytics and Data Science teams to develop measurement frameworks and ongoing monitoring.

Skills

eCommerce experience

Search optimization

Customer experience

Data-driven decision making

Cross-functional collaboration

Communication

Prioritization

Problem-solving

Curiosity

Education

Associate degree in business/engineering/marketing or related field

Bachelor’s degree in Engineering, Marketing, or related field

Job description

DigiKey Electronics invites an experienced Search Experience Manager to own the product discovery roadmap across its digital channels. You will shape strategy for search relevance, navigation, autocomplete, and AI-assisted experiences, partnering with Product, Engineering, UX, Analytics, and Data Science to reduce customer effort and improve decision quality.

You will lead initiatives to optimize how customers research and select components, balancing user needs with business goals in a hybrid,