Lead, AI-Driven Digital Customer Experience

Oshkosh Corporation; Wisconsin; On-site; USD 119,000 - 211,000; Full time

Job summary

Oshkosh Corporation is seeking a visionary leader to drive the technical evolution of our global E‑Commerce, CRM and AI-driven customer experiences. You will guide AI innovations for high‑volume platforms, design IoT-to-Salesforce data pipelines, and implement 24/7 AI support while enabling a seamless, Amazon-like experience across channels.

You will partner with cross‑functional leaders to shape the strategy and architecture of omnichannel, mobile‑first job sites, SSO, and a unified CRM,

Qualifications

• Bachelor's degree with five (5) or more years of experience in the field or related area.
• Office, PowerPoint, Visio, Excel, Integrations, Data Analysis, ITIL and BA practice knowledge.
• B2B E-Commerce and CRM experience.
• Strong communication, listening, critical thinking, adaptability, relationship building, organization, influencing, problem solving, negotiation, business acumen, strategy, emotional intelligence, leadership, financial forecasting, storytelling skills.

Responsibilities

• Guide AI Innovation for High-Volume E-Commerce.
• Design data pipelines ingesting IoT telemetry into Salesforce Data Cloud to trigger automated workflows.
• Support AI agents to provide 24/7 technical support and self-service models.
• Develop ML-driven storefront recommendations based on fleet data.
• Transform omnichannel, mobile-first, and connected job sites experiences.
• Partner with Product Engineering on geofencing and push notifications for fleet managers.
• Contribute to CRM modernization and 'One CRM' vision across platforms.

Skills

Office suite

PowerPoint

Visio

Excel

Integrations

Data analysis

ITIL

BA practice

B2B e-commerce

CRM experience

Communication

Critical thinking

Leadership

Strategic thinking

Financial forecasting

Storytelling

Emotional intelligence

Job description

Oshkosh Corporation is seeking a visionary leader to drive the technical evolution of our global E‑Commerce, CRM and AI-driven customer experiences. You will guide AI innovations for high‑volume platforms, design IoT-to-Salesforce data pipelines, and implement 24/7 AI support while enabling a seamless, Amazon-like experience across channels.

You will partner with cross‑functional leaders to shape the strategy and architecture of omnichannel, mobile‑first job sites, SSO, and a unified CRM,