Lead Agent Baggage Service Office

Trego-Dugan Aviation Inc; Morrisville (NC); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Lead Baggage Service Coordinator to assist passengers with lost luggage, handle damaged bag and pilferage claims, and coordinate returns with other stations and providers.

You will process baggage reroutes, track baggage, and maintain daily logs while ensuring all paperwork is accurate. This role requires adaptability to varying shifts including weekends and holidays, in a fast-paced airport environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service experience in the airlines industry.
• Knowledge of Nettracer and World Tracer systems.

Responsibilities

• Assist passengers in locating lost luggage and processing damaged bag/pilferage claims.
• Process rerouting of missed baggage and input delays to baggage systems.
• Maintain baggage tracking logs and submit daily reports.
• Ensure paperwork is completed accurately and distribute at end of day.
• Work swing, graveyard, weekends and holidays as required.

Skills

Customer service

Dependability

Attention to detail

Composure under pressure

Adaptability

Communication

Education

High school diploma

Tools

Nettracer

World Tracer

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

8 days ago Requisition ID: 2978

Salary Range: $16.50 To $16.50 Annually

GENERAL PURPOSE OF JOB:

The Lead Baggage Service Coordinator main duties are to assists passengers in locating lost luggage as well as handing damaged bag and pilferage claims. Coordinates the return of lost luggage with other stations and external providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assess damaged bag claim and determine best resolution based on airline’s policy

Process rerouting of missed baggage

Complete baggage tracking log and submit daily

Complete and analyze MBR and baggage coding functions

Process “on-hand” luggage to LZ after 3 days

Process claim disputes as required by airline

Remove unclaimed luggage from carousel

Input delayed bags as required by airline

File baggage tracking log and submit daily

Ensure paperwork is completed accurately

Must be available to work various shifts including swing and graveyard shifts plus weekends and holidays

Complete other duties pertaining to baggage service as requested by the general manager or designee

Maintain all required documentation and ensure accurate and timely completion and distribution at the end of each day

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to

considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to

get things done

PHYSICAL DEMANDS:

Must be able to work in a high pressure environment. Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70

pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform

repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those

positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education: High School diploma or equivalent

Experience: minimum of 6 month of customer service in the airlines industry

Knowledge of Nettracer and World Tracer to include:

Create Baggage Incidents including: Delayed, Damaged, and Pilferage

Search Baggage Incidents

Create On-hand files

Create Baggage Delivery Orders

Understand the Task Manager Window

Use the Inbox to communicate with other stations.

Position from which an employee could be promoted into this: Customer Service Agent or Ground Operations Agent