Lead Admissions Supervisor — Behavioral Health

Epiphany Wellness; Delray Beach (FL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + incentives

Full-time leadership position

Comprehensive benefits (medical, life,

Tuition reimbursement

Vacation and Flex benefits

Paid holidays

Professional growth opportunities

Job summary

Epiphany Wellness in Florida is seeking an experienced Admissions Supervisor to oversee the admissions process, balancing compassionate client service with admissions performance in a behavioral health setting. This on-site leadership role drives accuracy, insurance verification, and cross-functional collaboration.

The ideal candidate has strong SUD and mental health admissions experience, knowledge of out-of-network benefits, and proficiency with Salesforce and CTM. On-call duties may apply.

Qualifications

• Experience in substance use disorder and mental health admissions is required.
• Strong knowledge of out-of-network insurance and benefits.
• Proven ability to manage admissions workflow from inquiry to admission.
• Experience in supervising and coaching admissions staff.
• Familiarity with CRM systems and regulatory compliance (HIPAA).

Responsibilities

• Oversee the admissions process and admissions team.
• Manage inquiries and ensure timely follow-up with prospective clients and families.
• Conduct or oversee pre-assessment screenings for eligibility.
• Coordinate admissions from inquiry through clinical approval.
• Verify insurance coverage and financial information with benefits teams.
• Explain out-of-network benefits and financial responsibilities to clients.
• Maintain accurate documentation of all interactions in the CRM.
• Monitor admissions metrics, lead activity, and conversions.
• Coordinate with Clinical, Medical, Operations and Business Development teams.
• Provide coaching and accountability to team members.
• Ensure HIPAA compliance and data confidentiality.

Skills

Substance use disorder

Mental health treatment

Salesforce

CTM

Leadership

Supervisory experience

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

CTM

Job description

Epiphany Wellness in Florida is seeking an experienced Admissions Supervisor to oversee the admissions process, balancing compassionate client service with admissions performance in a behavioral health setting. This on-site leadership role drives accuracy, insurance verification, and cross-functional collaboration.

The ideal candidate has strong SUD and mental health admissions experience, knowledge of out-of-network benefits, and proficiency with Salesforce and CTM. On-call duties may apply.