Lead Administrator (Workspace ONE)

W3Global; Irving (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

W3Global in Irving, TX is seeking a Systems Management Engineer with deep expertise in Workspace ONE UEM, SCCM, and Intune. You will own operations, improve deployment processes, and align standards with the enterprise architecture.

You will troubleshoot enterprise-scale issues, participate in release adoption, perform SQL reporting, and lead automation using PowerShell. Collaboration across teams and strong communication are essential.

Qualifications

• Extensive expertise with Workspace ONE UEM, SCCM, and Intune.
• Experience in regulated or enterprise environments.
• Strong SQL and PowerShell scripting abilities.
• PM experience with SCRUM/JIRA.

Responsibilities

• Serve as SME for Workspace ONE UEM, SCCM, and Intune.
• Support deployment of new product releases per roadmaps.
• Troubleshoot enterprise-scale systems management issues.
• Evaluate features for alignment with ops goals.
• Collaborate with cross-functional teams on architecture challenges.
• Perform SQL reporting and introduce AI automation.
• Ensure policy compliance and risk minimization.

Skills

Workspace ONE UEM

SCCM

Intune

PowerShell scripting

SQL reporting

SCRUM/JIRA

Analytical skills

Communication

Automation

Enterprise systems

Education

Bachelor's degree

Microsoft certifications

Tools

SQL Server

PowerShell

WSUS

Jira

Job description

Role involves operational and engineering activities for systems management platforms such as Omnissa Workspace ONE UEM, Intune, and Microsoft Endpoint Manager Configuration Manager (SCCM). The role emphasizes attention to detail, cross-team collaboration, and serving as a systems management UEM subject matter expert to ensure operational standards align with the existing architectural framework.

Responsibilities

• Be a technical subject matter expert for Workspace ONE UEM, Microsoft Endpoint Manager Configuration Manager (SCCM), and Microsoft Intune
• Participate in the implementation, certification, and adoption of new product releases in alignment with technology roadmaps
• Troubleshoot and resolve complex, enterprise-scale systems management issues on the client side
• Evaluate new features and releases to ensure alignment with business and operational objectives
• Partner with cross-functional support teams to resolve advanced architecture, infrastructure, and configuration challenges
• Perform SQL reporting and introduce AI automated solutions
• Minimize risk while ensuring compliance with policies, laws, and regulations, safeguarding the firm, its clients, and assets

Qualifications

• Strong expertise on Workspace One UEM, SCCM, and Intune
• Experience working in a highly regulated or enterprise class companies
• Expertise on Microsoft SQL and PowerShell scripting
• Project Management experience for SCRUM / JIRA
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge related to the design and implementation of modern system management products to include analytic tools, benchmarking activities, and related reporting to identify support trend
• Demonstrated analytic/diagnostic skills and ability to determine root causes at an enterprise scale
• Successfully works in a matrix environment and partner with virtual teams
• Proven ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Proven track record of operational process changes and improvement

Education

• Omnissa or Microsoft certifications are a plus or relevant years of experience
• Bachelor's degree/University degree; or equivalent experience

Additional Information

Enhanced Responsibilities

• Lead Workspace ONE UEM operations including:
• Device enrollment and lifecycle management
• Profiles, compliance policies, and application deployments
• Drive modern endpoint management strategy using Workspace ONE as primary platform
• Support integration with Microsoft Intune and SCCM in co-management scenarios
• Perform SCCM administration activities (secondary focus):
• Application deployment and packaging support
• o Patch management and compliance monitoring (WSUS/SUP)
• o Basic troubleshooting of client, content distribution, and deployment issues
• o Support task sequences for OS deployment (high-level involvement)
• Troubleshoot issues across mobile and Windows endpoints at enterprise scale
• Implement automation using PowerShell, reporting, and analytics tools
• Support platform upgrades, feature adoption, and continuous improvement initiatives