LEAD ADMINISTRATOR L1

Wipro Technologies; Philadelphia (Philadelphia County); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro Limited is seeking a hands-on ServiceNow CMDB/ITOM Developer to resolve high-priority incidents and support large-scale CMDB data onboarding, governance, and automation across IT operations. The role emphasizes Discovery, HAM, Service Mapping, and integration with REST APIs and Integration Hub.

The ideal candidate will bring 5–8 years of CMDB Administration experience, strong JavaScript skills, and the ability to collaborate with internal and external stakeholders to meet SLA requirements

Qualifications

• Hands-on ServiceNow CMDB Administration with 5–8 years of experience.
• Experience with CMDB governance and health dashboards is a plus.
• Proficient in JavaScript and advanced ServiceNow scripting including Script Includes, GlideAjax, and Business Rules.

Skills

ServiceNow CMDB & CSDM

Discovery, MID Server & ITOMVisibility

IRE & Reconciliation Rules

Service Mapping / Dependency Mapping

Hardware Asset Management

JavaScript & Advanced ServiceNow SCrip

Tools

REST APIs, Integration Hub

Script Includes, Glide Ajax, Business Rules

Flow Designer & Catalog Development

Import Sets, Transform Maps & ETL

CMDB Governance & CMDB Health Dashboard

High-volume Data Ingestion & Data Management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

ServiceNow CMDB / ITOM Developer

Role Overview

Our client is seeking a hands-on ServiceNow CMDB/ITOM Developer with strong expertise in CMDB, Discovery, Asset Management, Integrations, and Advanced ServiceNow Development. The ideal candidate will support large-scale CMDB data onboarding, governance, dependency mapping, and automation initiatives.

Must-Have Skills

• ServiceNow CMDB & CSDM
• Discovery, MID Server & ITOM Visibility
• IRE & Reconciliation Rules
• Service Mapping / Dependency Mapping
• Hardware Asset Management (HAM)
• JavaScript & Advanced ServiceNow Scripting
• Script Includes, Glide Ajax, Business Rules
• Flow Designer & Catalog Development
• REST APIs, Integration Hub
• Service Graph Connectors, Integration Hub, Rest API’s
• Import Sets, Transform Maps & ETL
• CMDB Governance & CMDB Health Dashboard
• High-volume Data Ingestion & Data Management

Preferred Skills

• Telecom domain experience
• Network Infrastructure CI knowledge (Routers, Switches, Firewalls, Load Balancers)
• AWS/Azure Integrations
• Service Portal / UI Builder
• Event Management & AIOps

Certifications (Preferred)

• CSA
• CIS Discovery
• CIS Service Mapping
• CIS Data Foundations (CMDB/CSDM)

Mandatory Skills: ServiceNow CMDB Administration.Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Provider

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YouTube

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