Lead Administrative Support Assistant

State-of-Missour; Mexico (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri, Department of Social Services, seeks an Administrative Support Assistant to handle inquiries, data entry and office tasks in a centralized Central Office setting.

The role emphasizes accurate data handling, Excel proficiency, and strong communication with internal and external stakeholders. It offers steady full-time employment with benefits and opportunities to assist in statewide processes.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative support experience.
• Strong data entry and Excel skills.
• Ability to type quickly and accurately.
• Excellent written and verbal communication.

Responsibilities

• Respond to inquiries from state officials, customers, vendors, and the public; investigate and resolve complaints.
• Draft correspondence interpreting agency rules and program responsibilities.
• Utilize computer data systems and Excel for data entry and processing.
• Receive Bureau of Vital Records requests and track distribution statewide.
• Adhere to agency policies and standards to support mission.
• Answer incoming calls for Children’s Division Central Office and provide directions.
• Research resources to support client and staff needs.
• Support legislative and budgetary processes as applicable.
• Provide positive customer service to internal and external stakeholders.
• Manage multiple communication platforms for correspondence.
• Back-up to other administrative roles and assist with daily office management.
• Arrange travel, lodging, meals and meeting support.
• Monitor email boxes for distribution.
• Other duties as assigned.

Skills

Typing speed

Data entry

Excel proficiency

Communication skills

Customer service

Education

High School Diploma

Tools

Office software

Data management systems

Office equipment

Job description

Job Location:Audrain County.

All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Individual(s) selected for this position may receive a higher rate based ona pay differential (e.g., shift, or time-of-service pay).

The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

• Responds to inquiries either written or verbal from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends appropriate action to resolve customer complaints.
• Composes or drafts correspondence involving the interpretation of agency rules, regulations, and program responsibility.
• Apply your advanced knowledge of computer data systems, office equipment, software, and forms as applicable. Emphasis on data entry and Excel skills.
• Receive Bureau of Vital Records requests for processing, tracking and distribution throughout the state. Serves as a Children’s Division liaison to Bureau of Vital Records.
• Understand and adhere to agency policies, programs, and standards applicable to specific program area(s) in keeping with the agency’s mission and principles.
• Answer incoming calls for Children’s Division Central Office and provide appropriate directions to callers.
• Apply knowledge of available resources and actively research to find answers, solutions, and ideas to support client and staff needs.
• Support legislative and budgetary processes as applicable.
• Provide positive customer service to internal and external stakeholders.
• Manage and respond timely to incoming correspondence involving several different communication platforms (mail, in-person, phone, e-mail).
• Serve as a back-up to other administrative positions within Central Office and assist with daily office management.
• Arrange travel, lodging, meals and providing meeting and conference support to Central team as requested.
• Monitor incoming email boxes for distribution throughout Children’s Division.
• Other duties as assigned.

One or more years of experience as a Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.OR

Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications:

• Ability to type quickly and accurately
• Ability to lift up to 20 pounds
• Excellent oral, written and interpersonal communication skills
• Excellent problem-solving and time management skills
• Advanced knowledge of computer data systems, office equipment, software, and forms as applicable

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.