Lead Administrative Support Assistant

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

State of Missouri’s Department of Social Services – Children’s Division in Jefferson City seeks an Administrative Support Assistant to assist families, handle inquiries, compose correspondence, and manage records with a focus on data entry and Excel. This role supports central office operations and cross‑department coordination.

The position requires either 1+ years in an Administrative Support role or 4+ years of clerical experience with a high school diploma or GED.

Qualifications

• One or more years of experience as an Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.
• OR Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.
• Strong data entry and Excel skills.

Responsibilities

• Responds to inquiries from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends appropriate action to resolve customer complaints.
• Composes or drafts correspondence involving interpretation of agency rules, regulations, and program responsibility.
• Receive Bureau of Vital Records requests for processing, tracking and distribution; serve as a liaison to the Bureau of Vital Records.
• Answer incoming calls for Children’s Division Central Office and provide appropriate directions to callers.
• Manage and respond timely to incoming correspondence across mail, in person, phone, and e-mail.
• Serve as a back-up to other administrative positions within Central Office and assist with daily office management.
• Arrange travel, lodging, meals and provide meeting and conference support to Central team.
• Monitor incoming email boxes for distribution throughout Children’s Division.
• Support legislative and budgetary processes as applicable.

Skills

Typing

Data entry

Excel

Customer service

Communication

Education

High school diploma or GED

Tools

Office software

Job description

Job Location: 205 Jefferson St., Jefferson City, MO.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).

Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services – Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!

• Responds to inquiries either written or verbal from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends appropriate action to resolve customer complaints.
• Composes or drafts correspondence involving the interpretation of agency rules, regulations, and program responsibility.
• Apply your advanced knowledge of computer data systems, office equipment, software, and forms as applicable. Emphasis on data entry and Excel skills.
• Receive Bureau of Vital Records requests for processing, tracking and distribution throughout the state. Serves as a Children’s Division liaison to Bureau of Vital Records.
• Understand and adhere to agency policies, programs, and standards applicable to specific program area(s) in keeping with the agency’s mission and principles.
• Answer incoming calls for Children’s Division Central Office and provide appropriate directions to callers.
• Apply knowledge of available resources and actively research to find answers, solutions, and ideas to support client and staff needs.
• Support legislative and budgetary processes as applicable.
• Provide positive customer service to internal and external stakeholders.
• Manage and respond timely to incoming correspondence involving several different communication platforms (mail, in-person, phone, e-mail).
• Serve as a back‑up to other administrative positions within Central Office and assist with daily office management.
• Arrange travel, lodging, meals and providing meeting and conference support to Central team as requested.
• Monitor incoming email boxes for distribution throughout Children’s Division.
• Other duties as assigned.

One or more years of experience as a Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency. OR Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications

• Ability to type quickly and accurately
• Ability to lift up to 20 pounds
• Excellent oral, written and interpersonal communication skills
• Excellent problem-solving and time management skills
• Advanced knowledge of computer data systems, office equipment, software, and forms as applicable

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees.

CD‑[e-mail]