Lead Account Solution Engineer - Public Sector

salesforce.com, inc.; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce.com, inc. is looking for a Lead Account Solution Engineer in Austin, Texas. In this role, you will support the US State & Local business by collaborating with customers, sales teams, and partners to develop innovative solutions tailored to the public sector. You will be crucial in the sales cycle, utilizing your technical acumen to provide compelling demonstrations and tailored strategies that enhance the customer experience.

The ideal candidate will have expertise in CRM, digital transformation, and a proven track record of working with public sector agencies. Salesforce offers competitive benefits and a commitment to inclusivity and equality in the workplace.

Qualifications

• 5+ years of experience with Salesforce and/or other CRM solutions.
• 3+ years in solution engineering or consultancy for software solutions.
• Experience working with Public Sector agencies.

Responsibilities

• Lead the solution cycle through collaboration with teams.
• Understand and address unique customer challenges with Salesforce's solutions.
• Deliver customized demonstrations of Salesforce products.

Skills

CRM

Artificial Intelligence

Public Sector Knowledge

Digital Transformation

Time Management

Education

Degree in Computer Science (B.S., Master's, or Ph.D)

Tools

Salesforce certifications

Job description

Lead Account Solution Engineer – Public Sector

Do you want to be part of an outstanding team that is experiencing tremendous success in growing Salesforce's US State & Local business? Do you have experience in CRM, Artificial Intelligence, public sector, and digital transformation? Come join us on the Salesforce Solution Engineering team! Through collaboration with the customer, the account executive, product specialists and partners, Solution Engineers develop thoughtful solutions that help our customers connect with their constituents in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a dynamic environment full of challenges and opportunities to build compelling solutions then the Public Sector Solution Engineer is the role for you. The SE world is a results‑oriented, constantly evolving environment where your curiosity, creativity, and technical acumen is used every day to drive innovation.

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

As an Account Solution Engineer, also known as a "Pre‑sales Consultant," "Sales Consultant," "Pre‑Sales Engineer," or "Sales Engineer," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.

You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer's needs, and establish Salesforce's product as the best solution that solves unique challenges.
• Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions.
• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision‑makers to address their business issues and needs showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Respond efficiently to RFPs.
• Lead the technical side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Preferred Qualifications

• Required: A degree in Computer Science (B.S., Master's, or Ph.D)
• 5+ years combined experience working with Salesforce and/or other CRM solutions
• 3+ years of solution engineering, consultancy, delivery, or customer success for an enterprise software solution organization.
• 2+ years working with Public Sector agencies
• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.
• Proven time management skills in a dynamic team environment.
• Ability to work individually and as part of a team to tackle problems in dynamic, energizing environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Loves to be the first to know something and to understand why and how things happen.
• Good at searching out information, experimenting, and tackling puzzles.
• Good at explaining ideas and finding ways to keep people's attention.
• Willing and able to travel occasionally.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).
• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud, Platform App Builder) and consulting experience are strongly recommended.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Benefits

Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at https://www.salesforcebenefits.com.