Solution Engineer (Pre-Sales) - All Levels

Salesforce; San Francisco (CA); Hybrid; USD 88,970 - 244,510; Full time

Benefits offered by this job

Time-off programs

Medical, dental, vision insurance

Paid parental leave

401(k) and employee stock purchasing program

Job summary

Salesforce is seeking a Solution Engineer to collaborate with customers and internal teams, developing innovative solutions in a dynamic environment. This role involves aligning technology to complex customer needs, delivering product demonstrations, and articulating value propositions. The ideal candidate will have a strong technical background and solid communication skills.

Located in San Francisco, opportunities may be office-based, office-flexible, or remote. Compensation includes a base salary range of $88,970 – $244,510 annually, along with various benefits.

Qualifications

• Minimum of 4 years of professional experience.
• Knowledge of related applications and relational database technology.
• Experience as a solution/sales engineer for a CRM company preferred.

Responsibilities

• Align innovative strategies to technology solutions within complex accounts.
• Collaborate with internal teams and C-level contacts.
• Conduct research and define business problems.
• Communicate and evaluate solution options for clients.
• Assist with discovery, analysis, and recommendation of strategic solutions.

Skills

Technical sales skills

Oral and written communication

Interpersonal communication

Team collaboration

Education

B.S., M.S. or Ph.D. in Computer Science, Software Engineering or MIS

Tools

CRM software

Relational databases

Web technology

Job description

Overview

The Solution Engineer is a role that we often hire at Salesforce. If you are interested in any type of Solution Engineering role, you’ve come to the right place. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. These positions may be office‑based, office‑flexible, or remote depending on the team.

As a Solution Engineer you collaborate with the customer, the Products team, and Professional Services to develop thoughtful solutions that help our customers connect with their audiences in new ways. It is a dynamic, fast‑paced environment where design, business consulting, and technology expertise drive innovation.

The SE must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and demonstrate solutions that address these requirements, and provide business value.

The SE team is organized into several smaller teams based on the products sold or the industry/vertical served. We also operate Core Teams that sell the entire Salesforce Platform and Co‑Prime teams that specialize in specific cloud solutions such as Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more. We hire based on skills and experience and are open to all levels for the right candidate.

Responsibilities

• A Solution Engineer aligns innovative strategies to technology solutions within complex accounts, partnering with clients and collaborating with internal teams and C‑level contacts to drive consensus on multi‑product solutions across the Salesforce product lines.
• Work on a wide array of assignments including business development, operations and IT strategies, and executive‑level product demonstrations, acting as a trusted advisor to drive innovative solutions and improve business performance.
• Take ambiguous and sophisticated business problems, conduct research and business assessment, define the problem, drive innovative ideas, recommend practical next steps, and define the opportunity set.
• Bring focus to a client’s decision‑making process by communicating and evaluating solution options, driving consensus among key collaborators, and helping develop new decision frameworks and governance processes that deliver lasting value.
• Demonstrate how connected experiences come to life with Salesforce solutions through software demos, rapid prototyping, executive‑level demonstrations, future‑state customer journey strategies, and long‑term IT roadmaps.
• Assist the customer, Account Executive and Professional Services team with discovery, analysis, and recommendation of strategic solutions, delivering transformational pitches based on live product demonstrations that validate solutions for the customer.
• Discover the customer’s business needs and position the best Salesforce solution to achieve those objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas, showing how Salesforce accelerates their business strategies and provides a clear path to value.
• Show deep understanding of the customer’s architecture as it relates to Salesforce’s solutions.
• Orchestrate and lead cross‑functional solution guides, aligning them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all relevant product, sales, and procedural training and certifications to acquire and maintain essential knowledge.
• Travel as required based on territory alignment and region.

Required Qualifications

• B.S., M.S. or Ph.D. in Computer Science, Software Engineering or MIS.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

Preferred Qualifications

• Salesforce certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All assessments are based on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all related functions.

Compensation and Benefits

The typical base salary range for this position in the United States is $88,970 – $244,510 annually. Certain roles may be eligible for incentive compensation, equity, and benefits. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington, D.C., the base pay range for this role is $97,860 – $269,080 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Benefits include time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.

Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights regarding AI tools and opt‑out options.