Lead Account Services Manager-Motors and Drives (Southeast Region)

GE Vernova, Inc.; Oregon; Híbrido; USD 91.000 - 152.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & welfare benefits

401(k) plan

Descripción de la vacante

GE Vernova, Inc. is seeking a customer-focused professional to support pre- and post-contract administration, risk modeling, and contract estimating across services and projects.

You will partner with engineering, parts, services, and projects to translate customer needs into concrete plans and drive execution with cross-functional teams. The role requires 6 years in Services, Sales or Engineering, a bachelor's degree (or equivalent), and willingness to travel up to 30%.

Formación

• Bachelor's degree or equivalent experience; high school diploma/GED allowed with experience.
• 6 years of experience in Services, Sales or Engineering.
• Willingness to travel up to 30%.

Responsabilidades

• Frequently engage with customers to win services projects and grow the business.
• Serve as the customer's single point of contact and collaborate with cross-functional teams to resolve issues.
• Coordinate with Operations, Engineering, Training, and Purchasing to maximize plant availability and service offerings.
• Translate customer needs into detailed plans and drive internal execution to meet targets.
• Develop long-term customer plans by understanding the organization, assets, downtime, and installed base.
• Ensure warranty and service obligations are met, timely delivery, quality, and profitability of service orders.
• Conduct site visits and routine calls to strengthen relationships and upsell services.
• Share lessons learned to improve standardization and efficiencies.

Conocimientos

Customer interfacing

Motors & drives knowledge

Service Delivery/PM experience

Industry Metals/Oil & Gas

Educación

Bachelor's degree or equivalent

Descripción del empleo

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Act as customer's single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE.
• Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
• Collaborate with customers to develop long-term plans for success by understanding the customer's organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.

Required Qualifications

• Bachelor's degree from an accredited university or college or equivalent experience with a high school diploma / GED.
• 6 years experience in the Services, Sales or Engineering.

Eligibility Requirements

• Willingness to travel up to 30%.

Desired Characteristics

• Previous experience in a customer interfacing role
• Working knowledge of motors and drives technologies
• Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
• Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
• Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
• Attention to detail on financial tracking and reporting of services.
• Embracing ownership & accountability that drive customer solutions and services profitability

Salary and Benefits

The specific salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for variable incentive compensation.Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insuranceGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

Legal and Employment Details

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes #LI-Remote - This is a remote position

GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

This document does not create a contract of employment with any individual.