Lead Account Manager, Client Services - Last Mile

RXO Inc.; Westminster (MA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) retirement plan with company匹

Health, dental, vision insurance

Job summary

RXO Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services. You will monitor on-time deliveries, analyze VOC reports, and cultivate strong relationships with contract carriers.

The role requires 4 years of logistics experience and a bachelor’s degree. Proficiency with Microsoft Office and route planning tools helps you optimize routes, resolve issues, and improve customer satisfaction across multiple sites.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed.
• Travel to multiple sites and/or stores to ensure client expectations are met.

Skills

Logistics experience

Inventory control

MS Office

Communication skills

Education

Bachelor’s degree or equivalent related work or military experience

Bachelor’s degree in Logistics or Supply Chain Management

Tools

Microsoft Office

Job description

**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is 60,000 - 65,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As a **Lead Account Manager, Client Services** at RXO, you will coordinate with site leadership to provide support for all home delivery services.**What your day-to-day will look like:*** Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports* Cultivate positive working relationships with contract carriers and helpers* Use route planning software to build efficient delivery routes* Handle the dispatch of contract carriers; resolve issues throughout the day as needed* Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies* Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery* Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations* Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)**At a minimum, you’ll need:*** 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience* Bachelor's degree or equivalent related work or military experience* Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications**It’d be great if you also have:*** Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience* 4-7 years of logistics experience* 2 years of inventory control and merchandise reconciliation experience* Solid research, communication and time management skills**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Competitive pay* Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave* 401(k) retirement plan with up to 5% company match* Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity* Employee Assistance Program (EAP)* Tuition reimbursement, adoption assistance* Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account* Health Reimbursement Arrangement**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.