Senior Manager, Last Mile Operations

RXO Inc.; Buda, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Pre-tax accounts

Disability & life insurance

EAP

Career & Leadership development

Paid time off

Job summary

RXO Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services and field operations across multiple clients. You will supervise frontline managers, hire and develop staff, manage contract drivers, and collaborate with sales to drive growth while overseeing P&L and maintaining contract metrics.

You will lead operations teams, ensure service quality, and build strong relationships with location managers and operators to deliver superior customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Operations management

Leadership

P&L experience

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

PowerPoint

Project

Job description

**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.What your day-to-day will look like:* Ensure compliance with specified contract metrics* Maintain high standards for all operational activities* Hire, train, develop and appraise staff effectively; develop a contractor base team* Direct and guide front line management staff* Manage contract drivers who are operating up to 7 days per week in multiple regional locations* Build relationships with customers to ensure continuous operating improvements* Oversee P&L* Work with national sales team to facilitate new avenues of growthAt a minimum, you’ll need:* Bachelor’s degree or equivalent related work or military experience* 5 years of operations experience* Experience with Microsoft Office (PowerPoint and Project)It’d be great if you also have:* Supervisory experience in a transportation/supply chain environment* P&L experience* Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees* Excellent analytical, communication and time management skills**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.