Lead

Hunter Super Techs - TurnPoint; Richmond (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Professional Development Program

Job summary

Wingstop Shift Lead at Sizzling Platter LLC in Richmond, VA is a hands-on leadership role guiding crew, ensuring service quality and adherence to food safety standards. The position involves coaching team members, handling guest concerns, opening/closing procedures, cash handling, and maintaining a fast-paced, high-temperature kitchen environment.

Ideal candidates bring prior restaurant or leadership experience, strong communication, and the ability to prioritize in a lively setting.

Qualifications

• Previous restaurant or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak periods.
• Support training and onboarding of new team members.

Skills

Leadership

Team management

Communication

Problem-solving

Job description

Job Posting: Wingstop Shift Lead – Leading Flavor & Team SuccessPosition: Shift LeadCompany: Sizzling Platter LLCLocation: Richmond , VAJob Type: Full-Time / Part-TimeAbout UsWingstop is more than a restaurant — it is a full-on flavor experience.Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple: serve the world flavor through great food and unforgettable service.At Wingstop, every role matters. As a Shift Lead, you will play a critical role in guiding the team, supporting operations, and ensuring every guest leaves satisfied.Position SummaryThe Shift Lead supports daily restaurant operations by supervising team members, ensuring operational standards are met, and delivering an exceptional guest experience. This role serves as a leader on duty and works closely with management to maintain performance, quality, and service standards.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.As a Shift Lead, you will:Lead and support Crew Members during shifts to ensure smooth operationsProvide coaching, direction, and real-time feedback to team membersDeliver excellent guest service and resolve guest concerns professionallyEnsure food quality, accuracy, and presentation meet Wingstop standardsMonitor and enforce food safety, sanitation, and cleanliness requirementsAssist with opening and closing procedures, including cash handling and shift reportingDelegate tasks effectively to maintain efficiency during peak business periodsSupport training and onboarding of new team membersMaintain a safe and organized work environmentStep into Crew Member responsibilities as neededPreferred QualificationsPrevious restaurant or leadership experience preferredStrong communication, leadership, and problem-solving skillsAbility to work in a fast-paced environment and manage multiple prioritiesDependable, accountable, and team-orientedFlexible availability, including evenings, weekends, and holidaysCompensationPay Range: $16 per hour – $18 per hourActual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.This position is eligible for applicable minimum wage laws, and compensation will comply with all federal, state, and local wage requirements.BenefitsEligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:Medical, Dental, and Vision Insurance401(k) Retirement PlanPaid time off (where applicable under state/local law)Professional Development ProgramPhysical RequirementsThis position requires the ability to perform the following, with or without reasonable accommodation:Stand and walk for extended periodsLift and carry up to 50 poundsBend, reach, stoop, and kneel frequentlyPerform repetitive motions (including hand and wrist movements)Work in a fast-paced, high-temperature kitchen environmentWork EnvironmentThis role operates in a restaurant environment with exposure to heat, noise, and kitchen equipment. Team members are expected to follow all safety procedures and use appropriate protective equipment.Equal Employment OpportunitySizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.Additional InformationThis job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.Employment is at-will where permitted by law.