Lead

Tradecraft Farms; Lancaster (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Tradecraft Farms is seeking a Store Lead to drive performance across Experience, Merchandising, and Inventory in our cannabis retail environment. You will supervise daily operations, coach team members, and ensure a compliant, high-energy customer experience.

You will greet customers, educate on products, manage transactions, and support onboarding while upholding state regulations. Flexible hours including nights/weekends required; 21+ and regulatory compliance essential.

Qualifications

• Experience in retail, customer service, or cannabis industry.
• Previous leadership experience in retail or cannabis preferred.
• Strong communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Able to work flexible hours, including nights and weekends; 21+ and state compliance.

Responsibilities

• Greet customers and provide personalized shopping experience.
• Educate customers on cannabis products, effects, and consumption methods.
• Maintain knowledge of offerings, promotions, and industry trends.
• Lead store operations in Experience, Merchandising, or Inventory.
• Ensure compliance with company policies and state regulations.
• Lead by example in customer service and teamwork; assist onboarding.
• Process sales transactions accurately and efficiently; ensure regulatory compliance.
• Assist with inventory management, restocking, labeling, and organization.
• Maintain a clean, safe, and compliant retail environment.
• Contribute to sales goals through exceptional service and recommendations.
• Follow all policies and compliance regulations.

Skills

Retail leadership

Cannabis industry

Customer service

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Flexible hours

Age 21+

Job description

At Tradecraft Farms, we strive to be a leader in the cannabis industry, revolutionizing the way people experience cannabis by creating accessible, inspiring, and educational environments. We set the standard for premium cannabis, driving sustainable growth while empowering individuals and communities to dream big and achieve the extraordinary.The Lead plays a crucial role in store operations, ensuring team performance, compliance, and an exceptional customer experience. Leads specialize in Experience (Customer Service & Sales), Merchandising, or Inventory and act as key players in daily store management.CORE RESPONSIBILITIESGreet and assist customers, ensuring a personalized and engaging shopping experience.Educate customers and team on cannabis products, effects, and consumption methods.Maintain extensive knowledge of Tradecraft Farms' offerings, promotions, and industry trends.Support the store team by providing guidance, coaching, and operational oversight.Ensure compliance with all company policies and state regulations.Lead by example in customer service, product knowledge, and teamwork.Assist in onboarding and training new team members.Oversee and optimize Experience, Merchandising, or Inventory operations to improve store performance and drive results.Process sales transactions accurately and efficiently while ensuring compliance with state regulations.Assist with inventory management, including restocking, labeling, and product organization.Maintain a clean, safe, and compliant retail environment.Contribute to team sales goals by providing exceptional service and recommendations.Follow all company policies and compliance regulations.QUALIFICATIONSPrior experience in retail, customer service, or cannabis industry.Previous experience in retail leadership or cannabis industry preferred.Passion for cannabis, education, and customer experience.Strong communication and interpersonal skills.Strong organizational and problem-solving skills.Ability to work flexible hours, including nights and weekends.Must be 21+ and meet all state regulatory requirements for cannabis employment.WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:Sit or stand for long periods of time, talk, hear, and smell.Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.Regularly lift and/or move up to 25 pounds and may occasionally lift to 50 pounds.Push and pull wheeled carts weighing up to 300 poundsSpecific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.