LDQ - MANAGER - DQ MANAGER

Socket.dev; La Vale (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Bonuses

Flexible schedule

Career progression

Birthday cake

Health insurance after 90 days

Paid Time Off

Job summary

Dairy Queen is seeking a Store Manager to oversee daily store operations, lead a fast-paced team, and ensure top-quality service. You will manage kitchen and dining room activities, staffing, and adherence to brand standards while driving sales and maintaining safety and cleanliness.

The role requires 1–3 years of leadership in a high-volume restaurant, strong communication and people skills, and the ability to handle labor costs and inventory.

Qualifications

• Experience leading in a high-volume quick-service environment.
• Strong communication and customer service skills.
• Able to stand for long periods and lift up to 50 pounds.
• HS diploma or equivalent.

Responsibilities

• Operational Leadership: manage all kitchen and dining room functions to meet standards.
• Staff Development: hire, train, and schedule team members.
• Customer Experience: ensure high-quality, friendly service and handle inquiries promptly.
• Financial & Inventory Control: manage COGS, labor, inventory counts, and cash handling.
• Safety & Compliance: enforce food safety and sanitation regulations.
• Marketing: implement local, regional, and national promotions to increase sales.

Skills

Communication skills

Leadership

Customer service

High-volume leadership

Education

High School diploma

Job description

DQ STORE MANAGER

A Dairy Queen (DQ) Store Manageroversees daily operations, including food service, staff management, inventory control, and financial performance, ensuring adherence to brand standards and excellent customer service. Key duties involve leading the team to create positive "fan" experiences, maintaining high cleanliness/safety standards, controlling labor costs, and driving sales.

Key Responsibilities

• Operational Leadership:Manage all kitchen and dining room functions, including opening/closing procedures, to meet quality and service standards.
• Staff Development:Hire, train, mentor, and schedule team members to build a productive, positive working environment.
• Customer Experience:Actively ensure high-quality, friendly service, handling customer inquiries and complaints promptly (service recovery).
• Financial & Inventory Control:Manage COGS (cost of goods sold) and labor costs, conduct inventory counts, order products, and ensure accurate cash management.
• Safety & Compliance:Enforce strict food safety, sanitation, and health regulations (PRIDE systems).
• Marketing:Implement local, regional, and national marketing promotions to increase sales.

Required Qualifications & Skills

• Experience:1–3 years of high-volume restaurant leadership, preferably in quick service.
• Skills:Strong communication, leadership, and customer service skills.
• Physical Requirements:Ability to stand for long periods and lift up to 50 pounds.
• Education:High School diploma or equivalent.
• Attributes:Energetic, accountable, and passionate about the DQ brand.

Working Conditions

• Environment:Fast-paced, requiring work in varied temperature ranges (kitchen and freezer).
• Schedule: Often requires flexible hours, including nights and weekends.

Benefits:

50% employee discounts

Eligible for bonuses

Flexible schedule

Job advancement opportunities

Free birthday cake on birthday

Eligible for Health Insurance benefits after 90days

Paid Time Off (PTO)