Law Firm Office Manager

Kamal Law Firm, PLLC; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Kamal Law Firm, PLLC in Houston, Texas is seeking an experienced Office Manager with a background in family and immigration law to oversee intake, billing, client communication, and case management.

This role requires creating structure, improving accountability, and supporting the legal team to ensure clients receive a professional and organized experience while maintaining efficient daily operations.

Qualifications

• Prior law firm management experience preferred.
• Background in family law and immigration law strongly preferred.
• Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows.
• Experience with legal case management software is preferred.

Responsibilities

• Oversee the firm’s intake and sales process, including monitoring new leads and ensuring timely contact.
• Review intake and client calls for QA and training opportunities.
• Set and monitor KPIs for intake, sales, billing, case progression, and client communication.
• Ensure billing is completed timely and accurately.
• Monitor trust balances and ensure retainer replenishment is handled efficiently.
• Identify process gaps and help streamline daily operations.

Skills

Office management

Law firm experience

Client communication

KPI tracking

Billing workflows

Tools

Legal case management software

Job description

Law Firm Office Manager

Kamal Law Firm, PLLC Houston, Texas, United States

About this position

Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently.

This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward.

This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience.

Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently.

This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward.

This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience.

Compensation:

$50,000 - $60,000 yearly depending on experience

Responsibilities:

TheOfficeManagerwilloverseethefirm’sintakeandsalesprocess,includingmonitoringnewleads,ensuringtimelycontact,reviewingcallquality,andhelpingimproveconversionfrominquirytoconsultationandretainedclient.

ThispositionwillalsoberesponsibleforconductingQAreviewsofintakeandclientcalls,identifyingtrainingopportunities,andhelpingtheteamimprovecommunication,professionalism,empathy,andconsistency.

Additionalresponsibilitiesinclude:

• Managingintakeandsalesworkflowsforfamilylawandimmigrationmatters
• ReviewingandQA’ingclientandintakecalls
• SettingandmonitoringKPIsforintake,sales,billing,caseprogression,andclientcommunication
• Ensuringbillingiscompletedtimelyandaccurately
• Monitoringtrustbalancesandensuringretainerreplenishmentishandledefficiently
• Helpingcollectonpast-dueinvoicesandoutstandingbalances
• Ensuringtheteamisnotcontinuingworkonmattersthatdonothavesufficientfundsintrust,unlessapprovedbythemanagingattorney
• Trackingcasemanagementprogresstoensuremattersaremovingforwardappropriately
• Reviewingtaskcompletionandhelpingensuredeadlines,filings,hearings,andimmigration-relatedtimelinesarenotmissed
• Handlingescalated,hostile,orupsetclientsinaprofessional,calm,andsolution-focusedmanner
• Supportingclientcommunicationstandardsandensuringclientsreceivetimelyupdates
• Coordinatingwithattorneys,paralegals,intakestaff,billingteammembers,andoutsidevendors
• Helpingmaintainofficeprocedures,policies,accountabilitystandards,andinternalworkflows
• Identifyingprocessgapsandhelpingstreamlinedailyoperations
• Orderingofficesuppliesandensuringtheofficehasthetoolsandresourcesneededtooperateeffectively
• Supportingonboardingandtrainingofstaffasneeded
• Maintainingorganizedinternalsystemsandhelpingimproveoverallfirmefficiency

Qualifications:

Ideal Candidate:

The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law. This person should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated.

This role requires someone who can hold team members accountable, manage difficult client conversations, monitor financial workflows, and help the managing attorney maintain visibility over the firm’s daily operations.

Qualifications:

• Prior law firm management, office management, or senior legal administrative experience preferred
• Background in family law and immigration law strongly preferred
• Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows
• Experience with legal case management software preferred
• Ability to review calls and provide constructive feedback
• Strong organizational and problem-solving skills
• Comfortable handling difficult or emotional client conversations
• Ability to track KPIs and identify operational issues
• Professional, dependable, and detail-oriented
• Strong written and verbal communication skills
• Ability to work independently and take ownership of firm operations

About Company

Why Join Kamal Law Firm?

• Work with a growing and ambitious law firm serving clients throughout Texas
• Make a meaningful impact on clients facing important family and immigration matters
• Join a collaborative team that values accountability, communication, and professional growth
• Help build and improve systems, processes, and operations that directly contribute to firm success
• Opportunity for long-term growth and increased responsibility as the firm continues to expand
• Work in an environment where initiative, problem-solving, and leadership are valued