Laundry Supervisor

Resorts World New York City; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Resorts World New York City is seeking a Laundry Supervisor to oversee dailyLaundry Department operations and ensure high-quality service. You will train staff, manage linen flow, and address customer service issues while maintaining safety standards.

The role requires supervisory experience, knowledge of laundry equipment, and the ability to lift heavy items. A high school diploma is preferred, with readiness to work on-site in a fast-paced hotel environment.

Qualifications

• Minimum supervisory experience or one year of comparable housekeeping experience.
• Knowledge of laundry supplies and equipment.
• Ability to lift 50 pounds and stand for extended periods.
• Read and write basic English for logs and reports.

Responsibilities

• Manage overall daily operations of the Laundry Department.
• Ensure quality controls for all laundry processes and reject exceptions.
• Fill in positions in Laundry when needed.
• Train, develop, and appraise the laundry team.
• Maintain cleanliness of the laundry area.
• Monitor linen and supplies and advise on reorders.
• Ensure par stocks are maintained and stock is stored safely.
• Manage customer service issues quickly and effectively.
• Oversee issuing of linen via requisition system.
• Ensure adherence to Health and Safety regulations.

Skills

Supervisory experience

Leadership

Health and safety

Customer service

Basic English

Education

High school diploma

Job description

Description

The Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and member experience while ensuring quality controls and guest inquiries.

Essential Duties & Responsibilities

• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Fills in positions in Laundry when needed (due to absences, breaks, etc.).
• Train, develop, and appraise the laundry team
• Maintain cleanliness of the laundry area
• Monitor linen and supplies and advise manager when reordering is needed.
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety regulations
• Carry out any other reasonable tasks set by the hotel’s management

Supportive Functions

• Coordinate maintenance with laundry mechanics
• Perform other projects and tasks as assigned by manager

Specific Job Knowledge, Skill And Ability

• Knowledge of stain removal and chemical agents, and operation of various cleaning equipment
• Ability to read and write basic English in order to complete forms such as a status report, detailed written pass on log and work ticket requests and assign written special assignments.
• Ability to lift 50 pounds, bend, stoop, push or pull heavy cleaning equipment, and stand for extended periods of time. (Lifting may also include furniture weighing up to 100 lbs).
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work and meet deadline.
• Ability to exercise professional judgement, decision-making and implement professional control over the performance and conduct of subordinates.
• Ability to perform all positions in the laundry including safe and proper operation of all equipment.
• Ability to walk continuously and climb stairs.

Work Experience & Education Requirements

• High School graduate or equivalent preferred but not necessary
• Minimum supervisory experience or one year of comparable housekeeping experience preferred.
• Previous experience preferred including knowledge laundry supplies and equipment.
• No special licenses or certificates required.
• Knowledge of other languages desirable.