Laundry Attendant

Holiday Inn; Sedona (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Holiday Inn Sedona is seeking a Laundry Attendant to ensure clean bedding, linens and towels are available for guest rooms, following strict cleanliness and sanitization standards. You will sort, wash, dry, fold linens, maintain the laundry area, stock supplies, and support the housekeeping team.

Responsibilities include loading and managing laundry according to guidelines, reporting maintenance needs, and upholding safety procedures while delivering excellent guest service in a fast-paced hotel

Qualifications

• High school diploma or GED preferred.
• Team player yet able to work independently.
• Customer service skills and clear communication.
• Able to organize, plan ahead and manage workload.
• Cohesive teamwork in a fast-paced hotel environment.

Responsibilities

• Provide clean, sanitary and inviting bedding and towels for guests.
• Sort linen by type and follow sanitization protocols for washing.
• Assist with loading, washing and drying laundry per guidelines.
• Maintain clean and safe laundry and storage areas daily.
• Report maintenance needs and stock housekeeping supplies.
• Follow timekeeping, safety procedures and hotel policies.
• Greet guests and assist with inquiries in public areas as needed.

Skills

Customer service

Communication

Teamwork

Independent work

Fast-paced

Organization

Workload management

Attention to detail

Education

High School Diploma or GED

Job description

Position Summary

A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization.

Duties and Responsibilities

• Able to work a flexible schedule and adhere to start times.
• Wear proper attire and a nametag while on shift. Keep personal appearance professional.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Acknowledge guests in public areas with warm friendly greetings.
• Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
• Maintain professionalism consistent with hotel brand and company expectations.
• Provide clean, sanitary and inviting hotel bedding and towels for the guest.
• Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.
• Follow established health and safety procedures for using cleaning chemicals and equipment.
• Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.
• Remove stains from items using the appropriate procedures.
• For safety purposes regularly clean dryer lint filters and make notations of the times.
• Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.
• Inform the supervisor when loads are ready to be transported to the floors.
• Ensure a high standard of cleanliness in the laundry room.
• Help stock carts and storage rooms with necessary linens and supplies at the end of each day.
• Maintain and clean public areas according to the checklist.
• Report maintenance deficiencies on work orders to the housekeeping supervisor.
• Adhere to work expectations and timelines.
• Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
• Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
• Follow supervisor directions and work independently with minimal supervision.
• Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
• Attend scheduled meetings and necessary training sessions as requested.
• Know and be able to follow the emergency procedures for the Hotel.

Physical, Mental and Environmental Demands

• Be able to perform job functions with attention to detail, with efficiency and under time constraints.
• Requires physical mobility and stamina.
• Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
• Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
• Must have the manual dexterity and coordination to operate all necessary equipment.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations

• High School Diploma or GED preferred.
• A team player, yet able to work independently.
• Customer Service Skills and communication.
• Able to organize, plan ahead and manage workload.
• Work cohesively with co-workers as part of a team.
• Ability to work effectively in a fast-paced environment.