Laundry Supervisor

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Beemok Hospitality Collection (BHC) seeks a hands-on Supervisor for Laundry, Uniforms, and Valet Services at our Charleston properties. You will lead daily laundry operations, manage the uniform program, and oversee guest valet services, ensuring quality, on-time delivery, and safety compliance.

The role requires at least two years of supervisory hospitality experience, strong garment care knowledge, and proficiency with Microsoft Office and production-tracking tools.

Qualifications

• Minimum of two years of supervisory experience in laundry, dry cleaning, valet services, textile care, or a related hospitality environment.
• Knowledge of garment care best practices, including wet cleaning, dry cleaning, pressing, and fabric-specific handling.
• Experience with uniform management and inventory control.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and comfort with production tracking systems.
• Strong communication skills to coordinate across departments and with guests.
• Ability to train, develop, and hold a team accountable to production and quality standards.
• Willingness to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Responsibilities

• Supervise daily laundry, garment cleaning, wet cleaning, pressing, and valet service operations, monitoring production flow to meet all service deadlines.
• Inspect finished products to confirm items meet quality standards before release.
• Oversee the colleague uniform program: issuing, tracking, collecting, coordinating repairs and alterations, and maintaining inventory records.
• Oversee guest valet services, ensuring timely and accurate pickup, processing, and delivery of garments.
• Address guest complaints or quality issues promptly and to service standards.
• Ensure proper use, handling, and maintenance of all laundry equipment, machinery, and chemicals.
• Maintain inventory controls for uniforms, linens, cleaning chemicals, and supplies; conduct counts and place orders.
• Ensure proper storage, labeling, and handling of chemicals with safety data sheets and regulations.
• Report safety hazards, equipment malfunctions, and maintenance needs immediately.
• Use property systems to manage guest orders, track production metrics, maintain records, and generate reports.
• Train, coach, and develop team members on procedures, equipment operation, safety protocols, and service standards.
• Assign tasks, manage shifts, and ensure adequate staffing at all times.
• Monitor performance and provide regular feedback and evaluations.

Skills

Supervisory experience

Garment care

Uniform management

Inventory control

Microsoft Office

Communication skills

Training and development

Flexible schedule

Tools

Microsoft Office

Production tracking systems

Job description

JOB DESCRIPTION

Supervisor, Laundry, Uniforms and Valet Services runs the daily operation of the property’s laundry, colleague uniform program, and guest valet services. This is a hands‑on supervisory role responsible for production quality, turnaround, team performance, inventory accuracy, chemical safety, and equipment maintenance. Clean linen on time, uniforms properly maintained, and guest garments returned with care are not background details. They are the standard this role owns every shift.

Laundry, Uniforms, and Valet Operations

• Supervise daily laundry, garment cleaning, wet cleaning, pressing, and valet service operations, monitoring production flow to meet all service deadlines.
• Inspect finished products to confirm items meet BHC quality and presentation standards before release.
• Oversee the colleague uniform program: issuing, tracking, collecting, coordinating repairs and alterations, and maintaining accurate inventory records.
• Oversee guest valet services, ensuring timely and accurate pickup, processing, and delivery of garments.
• Address guest complaints or quality issues related to laundry or valet services promptly and to BHC service standards.
• Ensure proper use, handling, and maintenance of all laundry equipment, machinery, and chemicals.
• Maintain inventory controls for uniforms, linens, cleaning chemicals, and operational supplies; conduct regular counts and place orders to prevent shortages.
• Ensure proper storage, labeling, and handling of chemicals in compliance with safety data sheets and all health, safety, and environmental regulations.
• Report safety hazards, equipment malfunctions, and maintenance needs immediately.
• Utilize property systems to manage guest orders, track production metrics, maintain records, and generate departmental reports.
• Train, coach, and develop team members on procedures, equipment operation, safety protocols, and service standards.
• Assign daily tasks, manage shift rotations, and ensure adequate staffing at all times.
• Monitor colleague performance and provide regular feedback and evaluations.

QUALIFICATIONS

• Minimum of two years of supervisory experience in laundry, dry cleaning, valet services, textile care, or a related hospitality environment.
• Working knowledge of garment care best practices, including wet cleaning, dry cleaning, pressing, and fabric‑specific handling.
• Experience with uniform management and inventory control.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and comfort with production tracking systems.
• Strong communication skills sufficient to coordinate across departments and with guests.
• Ability to train, develop, and hold a team accountable to production and quality standards.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

PHYSICAL CAPABILITIES

Ability to stand and walk for extended periods throughout the duration of a shift, typically eight or more hours. Ability to frequently lift, carry, push, and pull up to 50 pounds, including linen bags, chemical containers, and laundry carts. Ability to bend, stoop, reach, and move throughout the laundry facility, storage areas, and service corridors. Regular exposure to heat, humidity, steam, cleaning chemicals, and industrial laundry equipment. Ability to operate commercial laundry machinery, pressing equipment, and material‑handling carts safely. Required use of personal protective equipment (PPE) including gloves, eye protection, and non‑slip footwear as conditions require. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E‑Verify.

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose‑driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.

We’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch.