Laundry Operative

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Laundry Operative for a P&O cruise line, responsible for sorting, washing, drying, folding and ironing guest clothing and ship linens to high standards.

You will operate and maintain industrial laundry equipment, manage supplies, and provide friendly service to guests while adhering to ship safety and hygiene rules.

Qualifications

• Experience as Laundry Operative preferred but not required.
• Physical stamina to lift heavy laundry bags and stand long hours.
• Strong attention to detail for sorting, folding and presentation.
• Good time management to meet deadlines.
• Proficiency in English for guest interactions.

Responsibilities

• Sort, wash, dry, fold and iron guests' clothing and ship linens.
• Operate and maintain laundry equipment; report malfunctions.
• Monitor inventory of detergents, fabric softeners and supplies.
• Inspect laundered items for cleanliness, folding quality and presentation.
• Provide friendly guest service for laundry-related queries and requests.
• Follow safety and health regulations on the ship and adhere to environmental policies.
• Maintain daily production records, requisitions and guest laundry charges.
• Collaborate with colleagues and help train new staff as needed.
• Identify process improvements to increase efficiency and productivity.
• Keep the laundry area clean and organized and ensure hygiene standards.

Skills

Attention to detail

Time management

Communication

Team player

Adaptability

Tools

Industrial washing machines

Dryers

Ironing machines

Job description

Position Overview:

Position Overview:The Laundry Operative plays a crucial role in the laundry department of a P&O cruise ship, responsible for efficiently handling and processing laundry items to ensure cleanliness and proper care of guests' clothing and ship linens. They contribute to creating a positive guest experience by delivering high-quality laundry services.

Key Responsibilities:

1. Laundry Operations: Perform a range of laundry operations, including sorting, washing, drying, folding, and ironing of guests' clothing, crew uniforms, and ship linens, following established procedures and quality standards.
2. Equipment Operation: Operate and maintain laundry equipment, such as industrial washing machines, dryers, ironing machines, and folding machines. Report any equipment malfunctions or maintenance needs promptly.
3. Inventory Management: Monitor and maintain inventory levels of laundry supplies, including detergents, fabric softeners, and other necessary items. Assist in inventory stocktaking and replenishment.
4. Quality Control: Inspect laundered items to ensure cleanliness, proper folding, ironing, and presentation. Address any stains or damages and report them for appropriate action.
5. Guest Service: Provide friendly and efficient service to guests regarding laundry-related queries, requests, and concerns. Ensure timely delivery and return of guests' laundry items.
6. Safety and Compliance: Follow safety protocols and adhere to health and safety regulations and procedures specific to P&O cruise ships. Comply with laundry-related environmental and waste management policies.
7. Record Keeping: Maintain accurate records of laundry activities, including daily production reports, laundry requisitions, and guest laundry charges. Assist in generating laundry-related reports as required.
8. Team Collaboration: Collaborate with other laundry operatives and department members to ensure smooth operations and timely completion of tasks. Assist in training new laundry staff, if needed.
9. Efficiency and Productivity: Optimize work processes to ensure maximum efficiency and productivity in the laundry department. Identify areas for improvement and suggest solutions.
10. Cleanliness and Organization: Maintain cleanliness and organization in the laundry area, including workstations, storage areas, and equipment. Adhere to P&O cruise ship's laundry department sanitation and hygiene standards.

Requirements:

• Experience: Previous experience as a Laundry Operative, preferably in a hotel, resort, or cruise ship setting, is beneficial but not mandatory. On-the-job training may be provided.
• Physical Stamina: Ability to handle physically demanding tasks, including lifting heavy laundry bags and standing for extended periods. Stamina to work in a fast-paced environment.
• Attention to Detail: Excellent attention to detail to ensure proper sorting, folding, and presentation of laundered items. Ability to identify and address stains, damages, or other issues.
• Time Management: Strong time management skills to meet deadlines and complete laundry tasks efficiently.
• Communication: Good communication skills to interact with guests and colleagues effectively. Proficiency in English is typically required.
• Adaptability: Flexibility to work different shifts, including weekends and holidays, as laundry operations are often required around the clock.
• Team Player: Ability to work well within a team environment, collaborating with colleagues to achieve common goals.
• Compliance: Willingness to adhere to company policies, laundry department procedures, and health and safety regulations specific to P&O cruise ships.

Working as a Laundry Operative on a P&O cruise ship offers an opportunity to contribute to creating a memorable guest experience by ensuring clean and well-maintained laundry items. It requires attention to detail, physical stamina, and the ability to work effectively in a fast-paced environment while adhering to P&O cruise ship's specific standards and procedures.