Laundry Attendant - Greenville, SC

Speed Queen Laundry; Greenville (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the laundry industry is seeking a Laundry Attendant in Greenville, SC. This role involves providing exceptional customer service, maintaining store safety and cleanliness, and managing laundry processing tasks. Ideal candidates will have a high school diploma and the ability to handle multiple tasks in a dynamic environment.

Qualifications

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Able to work flexible schedules, including nights and weekends.

Responsibilities

• Assist customers with payment systems and machine selection.
• Maintain store cleanliness and safety.
• Document cleaning routines and equipment maintenance.

Skills

Effective communication

Customer relationship building

Basic computer skills

Ability to manage multiple tasks

Education

High School Diploma/GED

Job description

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Purpose

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities

Primary

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.
• All other duties, as assigned.
  
  

Knowledge/Experience

Position Qualifications

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.
  
  

Skills And Abilities

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.
  
  

Education

• High School Diploma/GED.
  
  

Physical Requirements

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.
  
  

Additional Information

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Store Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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