Laundry Attendant Birmingham, AL

Ram Hotels; Birmingham, Northern (AL, KY); Hybrid; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401K

Quarterly bonuses

Job summary

RAM Hotels in Alabama is seeking a friendly Laundry Attendant to join our housekeeping team. You will wash, dry, and fold linen, identify stains, and keep a clean, organized laundry workspace to support guest rooms and public areas.

The role requires a high-school graduate, reliable teamwork, strong customer service, and the ability to lift up to 40 lbs. On-site, full-time hours with training provided and opportunities for growth within the hotel family.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related hospitality or janitorial experience (strongly preferred)
• Excellent customer service skills

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests and staff; provide linens to housekeeping; inspect for stains; launder and fold per hotel standard; stock and maintain cleanliness in the laundry room.
• Complete required brand-specific training and health & safety training; follow property brand standards; knowledge of fire alarm and evacuation procedures
• Familiar with the lost and found policy; report items to Executive Housekeeper immediately
• Perform other tasks as necessary to meet or exceed guest satisfaction

Skills

Follow directions

Written & spoken communication

Lift up to 40 lbs

Dependable

Flexible schedules

Attentive listening

Compassion under pressure

Positive representation

Education

High-school graduate or equivalent

Job description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Laundry Attendant

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The laundry attendant performs routine duties of washing, drying, and folding all linen within the hotel. The laundry attendant identifies and treats stains on any linen and takes pride in a clean and organized workspace. This job takes a team player and someone with attention to detail. If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests and staff; anticipate the needs so the housekeepers by providing them with linen they need to service guest rooms; inspect laundry for stains and tears, treat stains, launder all linen and fold it according to hotel standard; perform inventory once a month; stock housekeeping carts and maintain overall cleanliness in the laundry room.
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in any area of the property immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)
• Excellent customer service skills

INDUSTRY EXPERIENCE

• Previous experience in the hospital industry (preferred)
• Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

• Ability to follow directions and work in a fast-paced environment
• Additional training (as required)
• Must be flexible to work varied schedules
• Good written and oral communication skills
• Ability to listen attentively
• Must have the physical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with uniform
• Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guest's needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.