Laundry Attendant

Holiday Inn Express Houghton; Houghton (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

A local hotel in Houghton is seeking a Laundry Attendant responsible for providing clean linens and ensuring guest satisfaction through friendly service. Key duties include sorting, laundering, and organizing linens, as well as maintaining a safe and efficient laundry environment. Successful candidates will exhibit strong communication and problem-solving skills and must understand hotel safety procedures. A positive attitude and ability to work independently are essential for this role.

Qualifications

• Strong communication skills for guest interactions.
• Ability to understand and follow safety procedures.
• Capable of performing cleaning tasks efficiently.

Responsibilities

• Maintain cleanliness and organization of the laundry room.
• Assist guests with their laundry needs.
• Properly sort and treat soiled linens.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Ability to work independently

Good hand dexterity

Job description

Job Summary

A Laundry Attendant's main responsibility is to provide a constant supply of clean linens for the hotel in line with the Veridea Group standards, while ensuring guest satisfaction by providing friendly and courteous service.

Essential Functions

1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
2. Thoroughly and correctly cleans, folds, and disperses bed and bath linens.
   • Sort all linens
   • Load and unload all laundry into washers and dryers.
   • Properly treats soiled bed and bath linens.
   • Reports unusual circumstances to supervisor.
   • Reports maintenance requests promptly.
   • Turns in articles left in linen and registers them accordingly in Lost & Found Logbook.
3. Maintains a clean and orderly laundry room to maximize job efficiency.
4. Organizes laundry storage areas to ensure the quality of the contents and to maximize job efficiency.
   • Checks stock to determine adequacy for day's work.
   • Re-stocks storage rooms and/or carts.
   • Pulls damaged and/or rewash linen and returns it to the laundry storage areas.
5. Locks linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all times.
6. Has the ability to think outside of the box and be a problem solver.
7. Understands the shifts scheduled have an exact start time, but end time is determined by supervisor/work load.
8. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
9. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
10. Keeps operations manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
11. Performs other duties as requested or required.

Job Duties

1. Ability to accept directions and priorities from operations manager and reliably follow-through on tasks.
2. Ability to perform job duties with a minimum of disruption to the guest.
3. Ability to be friendly and cheerful; interacts easily with strangers.
4. Ability to cooperate and support others.
5. Ability to multi-task.
6. Ability to work independently with little supervision.
7. Ability to safely work with cleaning equipment and cleaning chemicals.
8. Good hand dexterity required to dust, polish, make beds, fold towels, etc.
9. Grooming must meet Employee Handbook Standards.
10. Uniform is to be worn at all times.