POSITION PROFILE
Process soiled linen and distribute clean linen in accordance with standard operating procedures in a safe, accident‑free manner, as assigned by management.
ESSENTIAL RESPONSIBILITIES
- Receive, sort and weigh soiled linen; place into appropriate containers.
- Process sorted linen utilizing washers, dryers, sheet spreaders, ironers, and feeder/folders, ensuring finished products are inspected and meet quality standards.
- Turn in all articles found in the laundry chute/department to the supervisor for lost and found logging.
- Fulfill guest requests and handle guest problems/complaints as they may arise to achieve guest satisfaction.
- Report any malfunctioning or damaged equipment, or mechanical problems to the supervisor.
- Notify the supervisor of supplies needed, damaged linens, or hazards to ensure the laundry operation runs at maximum efficiency.
- Maintain an assigned work area in a clean and safe condition.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Perform other duties as assigned, requested, or deemed necessary by management.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- High school diploma or equivalent experience.
- No formal experience required for the position.
- Ability to recognize and work with numbers.
- Operate industrial laundry equipment.
- Communicate information, respond to questions, and provide directions and hotel services to guests, vendors, staff members, and management.
PHYSICAL DEMANDS
Continuous standing as needed; lift, pull, push, bend, and move items to support the hotel and outlets.
BENEFITS PACKAGE
- Competitive salary
- Daily pay
- Team member hotel discount program
- Uniforms provided for most positions
- Health, dental, vision, and life insurance, plus other supplemental options
- Paid PTO
- 401(k) with employer match
- Food and beverage discounts
- Tuition reimbursement