Laundry Attendant

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k after 90 days, fully vested, company match to 3%

IHG Hotel Discounts

Northwood Hospitality Discounts

Health Insurance - Vision, Dental, Medical

Referral Bonus program

Generous PTO policy

Job summary

Northwood Hospitality LLC in Charlotte, NC is seeking a dedicated Housekeeping Support staff member to ensure cleanliness in all public and back-of-house areas. This role involves inspecting guest corridors, removing trash, and assisting Room Attendants. Candidates should have good communication skills and flexibility to work evenings and weekends.

The position offers several benefits including health insurance, a 401k plan, and discounts on hotels and services. Previous experience is preferred but not required.

Qualifications

• Previous housekeeping experience preferred but not required.
• Basic reading, writing, and math skills.

Responsibilities

• Inspects and cleans guest corridors and public areas to meet cleanliness standards.
• Removes food trays, newspapers, and trash from hallways.
• Assists Room Attendants with heavy items.
• Stocks and replenishes housekeeping supplies.
• Responds to guest requests promptly.

Skills

Excellent verbal and written communication skills

Customer service oriented

Excellent time management or organizational skills

Attention to detail

Possession of a valid driver's license

Ability to work flexible schedule

Education

Previous housekeeping experience preferred

Basic reading, writing, and math skills

Job description

Job Description

Job Summary

Supports the overall operations of the housekeeping department in maintaining the general cleanliness of all public and back‑of‑house spaces, with particular attention placed on the areas with the most traffic and where any immediate need arises.

Job Duties

• Inspects and cleans guest corridors and public areas, including vacuuming, dusting and mopping, to ensure cleanliness standards have been met.
• Removes food trays, newspapers, and trash from hallways and transports them to appropriate areas for washing or disposal.
• Assists Room Attendants with moving heavy items, such as mattresses and soiled linens.
• Delivers linens and necessary supplies to Room Attendants.
• Assists in the Laundry Room by washing and folding linens and towels.
• Stocks and replenishes housekeeping carts and storage closets.
• Responds to guest requests in a friendly and prompt manner. Follows up to ensure guest satisfaction.
• Delivers housekeeping supplies to guest rooms in a timely manner.
• Identifies and reports preventative or other maintenance issues in public areas or guest rooms to Housekeeping Manager.
• Drives hotel shuttle as needed per guests' requests.

Education and Experience

• Previous housekeeping experience preferred but not required
• Basic reading, writing and math skills

Skills & Abilities

• Excellent verbal and written communication skills
• Customer service oriented
• Excellent time management or organizational skills
• Ability to pay close attention to detail
• Possession of a valid driver's license free from major infractions
• Ability to work a flexible schedule, including evenings, weekends and holidays

Physical Requirements

• Ability to walk and stand for extended periods, kneel, reach, talk, hear, bend, twist, crouch, stoop, climb, grasp, and perform repetitive motions.
• Ability to push, pull, lift, carry, or otherwise move up to 75 lbs.

Benefits

• 401k after 90 days, fully vested, company match to 3%
• IHG Hotel Discounts
• Northwood Hospitality Discounts
• Health Insurance - Vision, Dental, Medical
• Referral Bonus program
• Generous PTO policy