Launch Support Engineer

Med-National Staffing Inc.; Toledo (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Med-National Staffing Inc. is seeking a Launch Support Engineer - Associate for a 12-month contract in Toledo, OH. This role involves supporting quality KPI management and leading improvement activities.

The ideal candidate has a Bachelor’s degree in Engineering and at least 1 year of experience. Strong analytical skills and familiarity with Microsoft and Google applications are essential. Candidates should be able to work in a fast-paced environment while addressing complex issues within the assembly plant.

Qualifications

• 1+ years of experience in a relevant field.
• Well-versed in Microsoft and Google applications.
• Ability to thrive in a high-intensity environment.

Responsibilities

• Represent 'Voice of the Customer' within Assembly Plant.
• Support external quality KPI management.
• Resolve systemic quality issues and lead improvement activities.

Skills

Data analysis

Effective presentation skills

Problem solving tools

Coaching and teaching

Microsoft applications

Google applications

Education

Bachelor’s degree in Mechanical/Electrical Engineering or related field

Job description

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12 month contract opportunity (possible extension or direct hire for the right candidate).

Job Description

• Represent “Voice of the Customer” within the Assembly Plant
• Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
• Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
• Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
• Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
• Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
• Collaborate and lead internal and external resources to achieve project/program timing.
• Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools.
• Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
• Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked.
• Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center).
• Protect product design intent and function while assisting with identification and solutions of manufacturing constraints.
• Empowered to escalation product related issues including: stopping the line and executing yard holds/PRIs where needed.
• Ensure adherence to all associated standards for proper handling and installation of related components
• Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management)
• Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units
• Support Quality & Customer Safety Pillar by leading resolution of Quality issues

Requirements

• 1+ years of experience
• Bachelor’s degree or higher in the fields of Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology from an accredited university (other Engineering degrees, in combination with relevant experience may be considered).
• Well versed in both Microsoft and Google applications.
• Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities.
• Effective presentation/public speaking skills (comfortable presenting to all levels of the organization from hourly employees to senior management).
• Experience with problem solving tools.
• Able to demonstrate both coaching and teaching.
• Self-motivated and directed.
• Ability to thrive in a high intensity environment while working on multiple projects.
• A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design).

Preferred Qualifications

• Advanced Degree
• Reactive Green Belt / Black Belt Certification.
• Previous experience in resolving complex issues; including root cause, repairs, etc.
• Previous experience in Product Engineering and/ or Vehicle Integration / Development at supplier or Tier 1 Automotive Manufacturer.
• Previous Manufacturing and/or Quality experience within a vehicle/Component assembly plant