Launch Operations Manager

Genentech; California; On-site; USD 150,000 - 230,000; Full time

Job summary

Genentech, Inc. is seeking a Launch Operations Manager to establish and sustain an integrated launch discipline across CE, ensuring readiness, visibility, and disciplined execution for patient access programs.

The role partners with launch teams, CE leaders, Regions, field partners, and enterprise functions to align on priorities, manage dependencies, and drive timely decisions for successful product launches.

Responsibilities

• Lead integrated CE launch planning from early readiness through launch and post-launch stabilization.
• Establish clear launch workplans with owners, milestones, dependencies, measures, and decision points.
• Maintain an integrated launch calendar and readiness view across CE priorities.
• Translate enterprise launch strategy into clear operational implications and commitments for CE teams.
• Coordinate across CE, Regions, field partners, RBO teams, CPO, DDA, L&SD, Field Medical, GPAA, and other launch partners as needed.

Job description

POSITION SUMMARY

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Launch Operations Manager is responsible for creating the operating discipline that enables CE to prepare for and execute launches with clarity, consistency, and speed. This role owns integrated launch planning, readiness assessment, milestone management, risk escalation, and post-launch review across CE. The manager partners with launch teams, CE leaders, Regions, field partners, and enterprise functions to ensure launch commitments are visible, dependencies are managed, decisions are made at the right time, and teams are prepared to execute against shared launch priorities.

SCOPE & KEY RESPONSIBILITIES

Integrated Launch Planning & Readiness

• Lead integrated CE launch planning from early readiness through launch and post-launch stabilization.
• Establish clear launch workplans with owners, milestones, dependencies, measures, and decision points.
• Maintain an integrated launch calendar and readiness view across CE priorities.
• Translate enterprise launch strategy into clear operational implications and commitments for CE teams.
• Ensure launch planning connects field, portfolio, RBO, learning, data, and other enabling workstreams.

Launch Governance & Risk Management

• Establish and manage launch governance, readiness reviews, decision cadence, and escalation pathways.
• Proactively identify risks, dependencies, gaps, and capacity constraints that could affect launch readiness.
• Drive timely resolution of cross-functional issues and elevate decisions that require senior leadership attention.
• Ensure launch status, risks, and decisions are documented and transparent to relevant stakeholders.
• Apply common readiness standards while tailoring execution to the needs of each launch.

Cross-Functional Orchestration

• Coordinate across CE, Regions, field partners, RBO teams, CPO, DDA, L&SD, Field Medical, GPAA, and other launch partners as needed.
• Create clarity on roles, handoffs, dependencies, and shared commitments across workstreams.
• Connect launch teams to the appropriate enterprise capabilities and operational support required for execution.
• Ensure field perspectives and execution realities are reflected in launch planning and readiness decisions.
• Reduce duplication and fragmented planning by creating one integrated operational view of CE launch work.

Launch Performance & Learning

• Establish launch measures and operating reviews that provide visibility to progress and execution quality.
• Lead post-launch reviews to capture lessons, identify gaps, and improve future launch readiness.
• Synthesize launch performance signals, field insights, and operational feedback into actionable recommendations.
• Track follow-through on post-launch actions and improvement commitments.
• Build reusable launch playbooks, templates, and standards based on lessons from execution.

Team Leadership & Capability

• Lead, coach, and develop Enterprise Operations Leads assigned to launch work.
• Set clear expectations for launch planning, governance, communication, and escalation quality.
• Allocate team capacity across launches based on business priority, timing, and complexity.
• Create development opportunities that build strong enterprise operators and launch leaders.
• Contribute to common Enterprise Operations standards, talent practices, and continuous improvement.

KEY DELIVERABLES

• Integrated CE launch plans and workplans
• Launch calendar and readiness dashboard
• Readiness assessments and risk/escalation materials
• Launch governance agendas, decisions, and action logs
• Cross-functional dependency and milestone view
• Executive launch status and decision materials
• Post-launch reviews and improvement actions
• Launch standards, templates, and playbooks

MINDSET & CAPABILITIES

• Strong operator who creates clarity in complex launch environments
• Anticipatory and proactive in identifying risks and dependencies
• Able to translate strategy into integrated execution plans
• Strong judgment on what requires escalation versus team-level resolution
• Highly effective cross-functional influencer without formal authority
• Strong communication and executive synthesis capabilities
• Comfortable operating at speed while maintaining discipline and quality
• Skilled at simplifying complex work into clear milestones and decisions
• Strong business acumen and understanding of field execution
• Collaborative people leader and deve