Launch & Enablement Specialist

GT Independence, LLC; High Point (NC); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages and benefits

Professional growth opportunities

Job summary

GT Independence is seeking a Launch & Enablement Specialist to support readiness for new product releases. You will coordinate communications, training, and stakeholder alignment to ensure successful launches.

You will track readiness, prepare release notes and adoption materials, and support post-launch feedback across multiple teams. This role requires strong organization and collaboration to keep projects on track.

Qualifications

• 2+ years of experience in project coordination or related roles.
• Strong organizational skills with multi-workstream tracking.
• Clear written communication for polished operational materials.
• Experience supporting meetings, trainings, or launches.
• Ability to work with product, technology, operations, support, and training stakeholders.

Responsibilities

• Support launch readiness by maintaining trackers, action items, timelines, and meeting notes.
• Coordinate stakeholder communications, meeting logistics, readiness reminders, and training invites.
• Assist with preparing release notes, FAQs, support guides, training materials, and adoption materials.
• Collect readiness inputs from Operations, Support, Training, Compliance, Communications, Product Owners, and IT Development.
• Track stakeholder questions, open decisions, training needs, support gaps, launch risks, and post-launch feedback.
• Help coordinate training sessions, demos, office hours, readiness reviews, and launch retrospectives.
• Maintain organized launch documentation in shared tools and ensure materials are current and accessible.
• Support post-launch monitoring by capturing feedback and documenting adoption themes.
• Assist the Launch & Enablement Manager in improving templates, checklists, and process consistency.
• Provide project coordination support across multiple releases or readiness workstreams as needed.

Skills

Project coordination

Enablement

Training coordination

Communications

Change management

Product operations

Healthcare familiarity

Microsoft 365

Team collaboration

Detail oriented

Tools

Teams

SharePoint

Planner

Smartsheet

Azure DevOps

Job description

Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Launch & Enablement Specialist supports the Launch & Enablement Manager in preparing GTI teams for new product and technology releases. This role helps ensure key stakeholders are informed, consulted, trained, and ready to support changes before, during, and after launch.

The Specialist provides hands-on coordination for readiness tracking, communications, meeting logistics, materials preparation, training support, stakeholder follow-up, and post-launch feedback. The role is detail-oriented and helps keep launch work moving across multiple teams.

Responsibilities

• Support launch readiness planning by maintaining trackers, action items, stakeholder lists, timelines, and meeting notes.
• Coordinate stakeholder communications, meeting logistics, readiness reminders, training invitations, and follow-up activities.
• Assist with preparing release notes, FAQs, support guides, training materials, stakeholder briefings, and adoption materials.
• Collect readiness inputs from Operations, Support, Training, Compliance, Communications, Product Owners, and IT Development.
• Track stakeholder questions, open decisions, training needs, support gaps, launch risks, and post-launch feedback.
• Help coordinate training sessions, demos, office hours, readiness reviews, and launch retrospectives.
• Maintain organized launch documentation in shared tools and ensure materials are current and accessible.
• Support post-launch monitoring by capturing feedback, routing issues, and documenting adoption or support themes.
• Assist the Launch & Enablement Manager in improving templates, checklists, and launch process consistency.
• Provide project coordination support across multiple releases or readiness workstreams as needed.

Requirements

• 2+ years of experience in project coordination, enablement, training coordination, communications, change management, product operations, or related roles.
• Strong organizational skills with the ability to track details, deadlines, owners, and follow-ups across multiple workstreams.
• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred
• Clear written communication skills and ability to prepare polished operational materials.
• Experience supporting meetings, stakeholder communications, training sessions, or launch/readiness activities.
• Ability to work effectively with product, technology, operations, support, and training stakeholders.
• Comfort learning new product capabilities and translating details into useful stakeholder materials.
• Proficiencywith Microsoft 365 tools and collaboration platforms such as Teams, SharePoint, Planner, Smartsheet, Azure DevOps, or similar tools.
• Strong attention to detail and ability to maintain accurate documentation.
• Customer-service mindset and willingness to follow through on open questions or issues.
• Experience in regulated, healthcare, public sector, or multi-state operations, preferred.

Location

• Hybrid (business and team presence as needed; flexibility based on candidate)

As a family-founded national leader in personal and financial services for individuals who rely on home-and-community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.

• Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.